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Definitely would recommend this app to other shops! Really simple set up that works seamlessly with your store's automation and support is great. Jeff was great and worked quickly to get everything verified and set up!
Incredible customer service! Super fast and friendly! Especially the staff called Ronnel ! Thank you again!
Great customer service, extremely thorough and fast. Fhoel was extremely helping with me getting set up properly to utilize this tool. I am so thankful for their help.
That boy John D was a very helpful guy and answered all my questions.
Great chat support from AJ! Thank you!
Been using it for about 3 months, sent few 1000's recover sms's and suddenly stopped working. The sms's stopped sending to customers. I contacted support to help us solve the problem and she just didn't understand me, maybe support don't speak english, i only received copy-paste messages that weren't answering my questions. I felt like she was joking with me. Not okay to judge a whole company by 1 person, but i can't stay without sms recover so i'll have to find another app.
Hello,
Thank you for reaching out.
After further review, I can see that the personalized suggestion that our colleague has previously provided was in fact the resolution behind your account’s messaging issue.
After the updates you have applied to your account settings, following your conversation with our team, we have ran some detailed testing, and another member of our team has reached out to confirm our results.
Your messages are now successfully sending from your account moving forward after successfully updating your account's personal settings.
We hope that you will keep using our app to send text messages and continue seeing great results.
Please let us know if there is anything further we can help assist with.
Kind Regards,
Yotpo SMSBump Customer Care
i was so confused at first but any questions? ask support they helped me throughout the whole thing, most specifically "princess".
Working with them was great and easy I am happy with the process and they were right there to help me with any questions
They verified my account rapidly, Melvin did a great job at it!
PL was very quick and helpful when I got stuck in setting up my welcome message. Thank you so much!