Yotpo: Email Marketing & SMS

I use many of Yotpo's products because I love the way they can be layered into a cohesive marketing strategy. I have been using their reviews app for I think over 10 years, and Subscriptions and Loyalty apps for over a year. I'm finally diving into the Email and SMS app, after using many other competitors over the years. Melvin has helped me out a few times, and he's been excellent! My learning curve to get started with their Email has been a little more than with other apps, but I feel this is because their Email/SMS app is more robust than some of the others in terms of creating clever "flows" and hyper-specific segmentation options. When I had a technical issue, Melvin solved it in literal seconds. Thanks Yotpo! You save the day once again!

Joanne was great in helping me get my email set up just the way I wanted it. This is a fantastic service!

Great Customer Service and Great App. They will make sure that the app is working correctly on your website and everything is set up properly. It is a five star app!

Jay was very helpful in fixing the flow trigger issues I had in our account. His swift responsiveness and good customer service communication while handling the issue were top-notch. I look forward to always meeting him whenever I face any issue in the future.

Great app, great support. Rock N helped super fast, and helped fix my issue -- thank you!

Great customer service! Danilyn thanks for help me to set up my email!

So far I am enjoying this app. With great customer service reps like Melvin, navigating through this new software will be easy to learn! Thank you Melvin for all your help :)

I wanted to use abandoned checkout emails, so I set everything up, only to later realize that the emails weren’t being sent. I contacted support, and they informed me that my account was not validated—something that was never mentioned anywhere.

When I asked them to validate it, they insisted that I needed to add SMS marketing policies to my store policies, even though I only wanted to use email marketing. I don’t see why this should be required for email-only users. Very frustrating experience.

The app purposely reports fake ROI data to incentivise you to spend more on sent emails. When we contacted them showing fake ROI reports on orders that were included in results despite having nothing to do with sent email campaigns they only said that they could not provide information on how the data is calculated and closed the ticket.
We're reporting them for a gross violation of the Shopify Partner Agreement, and hopefully, we'll see them gone from the Shopify app store soon.
According to our legal, knowingly providing fake ROI reports to manipulate you into increased spending meets a legal definition of fraud, so we will likely take matters further.

Great app, very easy to use after having issues on previous email marketing apps. We love that we are charged by what we actually send out, rather than a flat monthly fee, so that on slower months with less marketing, we are spending less. When we did run into a technical issue, Joann was very helpful and knowledgeable about what happened and made sure to escalate the issue to the appropriate team for resolution.