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Super application un très bon investissement, beaucoup de fonctionnalité et service client au top !!!
I'm so excited to try this app out. I've been looking for a compatible SMS app for awhile to help me Build and Engage with Customers. So far I love the set up, Regie C made it ALOT easier. I didn't have to wait 2 weeks to get verified. This app is a HITTER for me, I love it so far
Their support team are extremely unprofessional and unknowledgeable of any other marketing platforms when attempting a migrate over.
Update: After a few more conversations with the reps I was able to get my lists approved and imported from my previous SMS Marketing platforms. I was previously using Omnisend and Manychat; however I needed to find a program that could do everything that those two dashboards do into a single platform. So far I really enjoy the app.
However, there should be a way to bulk edit campaigns/duplicate campaigns so I do not have to continually remove their SMS image. Sorting Campaigns by send date would be beneficial when managing multiple campaigns.
I do not understand why the application gives the option to select "import list" but nothing happens, then you have to reach out to their support team to proceed. This option should be removed from the application or when importing a list directly into the application then will go through an approval process from their team.
Segmentation is also much more limiting than I would like. We have a bi-weekly ordering deadline so I need more options than "Hasn't ordered since last week" or "Hasn't ordered since a specific date". I have a 3 day and 4 day ordering window which I was able to have proper segments in Omnisend. This puts a little more tedious and manual work on my part when setting up campaigns in advance.
I still use Omnisend for email so an integration with Omnisend would be an amazing feature to add. Our campaigns are scheduled to launch in September, I'll be able to have a full comprehensive review once I have completed my first campaign.
EDIT (4 AUG, 2020): Thank you for the additional details in the review. We are working towards improving the import list button for not approved merchants and the changes will be out really soon. As for the segmentation - actually, by the end of the week we will push out new segments page (some filters will have `between dates` functionality), which should be able to improve your work routine.
I hope those adjustments will help you get the most of our product!
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EDIT (27 JUL, 2020): We were in contact with the customer, and we successfully uploaded the list they provided. Looking forward to continue working together with the client and resolve any future issues they have.
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Original reply:
Hello there, Stoyan here from the SMSBump team.
I checked what happened here, and it seems that this was a misunderstanding, which I hope together we can resolve. We've discussed this with the team and if you decide to give us another shot, we will be more than happy to help you get the best of SMSBump.
I believe that we've already initiated contact with you in order to resolve this, so we're looking forward to your reply.
Thanks!
Great and Fast customer Service, Marnie help me with with tenderness and helped me solve my problem, I recommend it.
good app to use. easy to use. good customer service when in doubt. I recommended this app. give it a try, you will like it. good
Almost instant response, gives clear explanations, would recommend to anyone starting a shopify business !
The app gives me such an amazing ROI. I messed up my first text campaign and they refunded me without me even asking for a refund. Awesome app and amazing support team. Thanks guys
they were helpful and had patience with setting up my account and verifying so i am in compliance with my business
Marnie was extremely helpful and made the process of validating my account very easy. they were very patient as i navigated the process
buona esperienza con "quin"