Yotpo Email Marketing & SMS

TL;DR: Their Premium is highly not recommended. Over-promised and under deliver.

This YOTPO is a complete disappointment and not recommended. The admin interface is a nightmare to navigate. Too many confusing reps and a dumpster fire of code in the web reviews widget make matters worse. The promised platform synergies are nonexistent. SMS Bump is a usability disaster, and even meetings with their team are a waste of time. Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting. Avoid YOTPO at all costs.

PL from the support team was very helpful with setting up the sms and email flows

Super application que j'utilise depuis des années, le marketing SMS est indispensable ! le SAV est top, Lord est très réactif et professionnel ! Merci !

Joann C is an absolute superstar. i didnt have to wait at all to be spoken to and once i asked her to validate my account she did it well before the time frame she gave me. keep up the good work Joann C.

It's perfect! I needed a little help, and Don was quick and efficient to support me, and also, to check that everything was OK he had to translate, because my site is in Spanish.

The help, service, and instant live chat is absolutely amazing with this app. I had a few issues and instantly was helped. Thanks so much!

customer service is stellar! Had some issues with creating 2 accounts (user error) and was given a chance to have a google screen sharing call with Chris who was able to walk me through the onboarding process and get me going. Very much looking forward to working with this company, and cant wait to start using my new set up app! Thank you so much, for going above and BEYOND what is expected of customer service. Will be sharing this app with all my friends.

Fhoel was really nice and helpful throughout the whole process! 10/10 recommend this company to anyone who is looking for SMS and email services.

Joann was very helpful and has let me know when the issue will be fixed. I trust that she has it covered and will be able to figure the whole situation out. 10/10 she has solid customer service. Thank you.

Very good !