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For a customer service based app, where is the customer service?
Couple issues that have been recurring for me. (In my niche there tends to be a lot of abandoned carts, and they get recovered.)
Problems:
1. I have had multiple instances where my customers have purchased and then they receive the first abandoned cart text. It also shows there has been a purchase amount. Put yourself in the customer's shoes... you just received an email confirmation for the order and also a text saying that you left your cart abandoned.... ?
2. Texts (my replies to my beloved) are not getting sent through, causing my customer service team extra work for something that is a basic function. Thankfully my customer service team is A+ and our customers are super understanding.
Proposed solution:
1. Somehow do not send customers who have purchased these texts.. Merge profiles, take into order amount, do whatever it takes.. just please don't confuse the customers.
2. Reply on the chat. It's currently a non-holiday 7/22/2020 at 4:30 pm.
Hopefully it's some sort of glitch (as I have to keep relaying to my customers) that can be fixed soon.
Hello there! Stoyan here from the SMSBump team. Thank you so much for taking the time to leave a review. We're sorry to hear you didn't have a more positive experience.
I noticed that a support representative of ours has already contacted you in regards to resolve your issues.
We look forward to your reply and hopefully, we will continue working together.
EDIT (4th AUG): We've been in contact with the customer and hopefully now everything is working as expected. Waiting for feedback from the client.
EDIT (17th AUG): The customer has contacted us with other questions and we've answered all of them. Looking forward for an update here from the customer.
Second time using SMSBump. Customer service is always on top of things on any question or challenge that may arise. Easy integration with Shopify. Highly recommended.
Lord
Thank you for writing a review — we value your feedback.
Great customer service, rapid and efficient resolutions. @John helped me understand new subscriber flows.
I am just getting started with this app. I had some questions about setting up a QR code and changing somethings and they were very helpful. I was on with the customer service guy for about 45 minutes and he was always helpful and friendly.
We appreciate your feedback, thank you!
It's really too early to be rating this app. I have many options that haven't been experienced, and would like to learn more at this time how to set up properly.
Excellent attention from the support team, super attentive and quick response, thanks to Jeff who helped me every step of the way to set up my account.
nice app to make good business with my costumers. I'm sure my business will raise with this app sms bump
the app as a beginner for me is a bit hard bu the support team in chat @aljhon is amazing i really appreciate it
The best SMS solution out there, integrates very well with all providers, plus Princess support is really good.
Good and easy tool to setup SMS Marketing
If you have any questions, the service by chat is fast and on point.
Quin, my contact person was very friendly, professional and able to help me out within minutes.