Yotpo Email Marketing & SMS

Lord did an amazing job setting the tone for customer service and support. I just installed the app but Lord jumped in and got me up and running quickly! That gives me a good vibe as to what to expect moving forward. happy so far.

Amazing app. Amazing customer service and amazing platform for sending abandonment cart messages overall.

Très professionnel au niveau de l'aide à distance. Merci beaucoup

we recently had the unfortunate experience of using the SMSBump app, and we must say that it was an absolute nightmare. What started as a promising tool turned into a frustrating and costly ordeal. we had heard positive reviews from some colleagues who had used the app in the past, but after an update, everything fell apart.

The first red flag was when the update completely removed the automation feature that had initially attracted us to SMSBump. Instead, they introduced something called "flow," which turned out to be a complete disaster. No matter how meticulously we set up the flows, not a single SMS was sent to our customers, even though they were subscribed via email. It was a colossal waste of time and effort.

Naturally, we turned to the support team for help, hoping they would resolve the issues. Unfortunately, our interactions with them only added to the frustration. Every time we reached out for assistance, they would assure me that the technical team was working on it. However, their promises proved to be empty as we never saw any tangible results. It seemed like they were just passing the buck and avoiding taking responsibility.

To make matters worse, we had already added an amount of money into SMSBump, hoping to boost our marketing efforts. However, the lack of functionality and non-existent customer support had detrimental effects on our business. we lost a substantial amount of sells due to their app's failures.

In an attempt to salvage the situation, we requested a refund of the balance on our account. However, the billing team was just as unresponsive as the technical team. They kept stalling, claiming that the refund request had been forwarded, but no action was taken. It felt like they were intentionally dragging out the process, hoping we would give up and move on.

Overall, my experience with SMSBump was beyond disappointing. It not only failed to deliver on its promises but also caused significant financial losses. The lack of functionality, poor customer support, and ongoing refund delays make it clear that this app is not worth anyone's time or money. I strongly advise against using SMSBump unless you want to go through the same ordeal I had to endure.

Enjoying the features of this app so far!

Marnie was really helpful and kind, she responded immediately and answered all my questions.

Love this app! Already increased my conversion rate! Love it 5 stars everyone should be using this app for there store!

Harry helped me enormously by answering all my questions about the application. I highly recommend the person and the application.

cette application est très utile est efficace, je vais l'utiliser pour faire un peut plus de chiffre

good app to use. easy to use. good customer service when in doubt. I recommended this app. give it a try, you will like it. good