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Wow!!!! Today is my first day using the app and it has been great. Clean templates with nice and easy ways to customize for my brand! Keano M. (and others) have helped me out all day today with questions LIVE. Even during this busy ecommerce week they are quick to solve my questions!
the helping team are so nice and patience . they helped me a lot in setting up the guidelines.so cool
Happy to help! If you do need additional assistance, we are working 24/7, so feel free to contact us at any time!
Regie
Nice app, very helpful and pretty easy to navigate. Gives you the opportunity to engage more with customers,
Very helpful and told me what exactly I needed to do in order to get what I needed to get done done.
Paid their fee, then was told we could not upload current customers. We asked them to issue a refund and they denied. Waste of money for us.
Hello,
Thank you for your feedback.
SMS Marketing is governed by different regulations in the USA, Europe and Asia/Oceania which most of the times go down to not allowing any uploads unless they are with an explicit written consent, meaning people knowingly opted n for text messages. Our compliance team carefully reviews each request for upload of contacts and when the opt in is too general we would prefer not to put your business at risk.
As far as the refund it has been taken care of.
great help so far. DJan helped me right away with what i needed
Customer service is amazing, hit up live chat for some help and got an answer immediately! Joann really helped and was very patient. Awesome!
Customer Service was fast and friendly. Princess S helped me validate my account so I can send SMS review requests for my Shopify store at https://hughesexchange.com . The App has a lot of campaign and flow options to choose from. Good usability, integration, and marketing resources. Thank you!
PL was really fast and helpful and immediately got me setup! It was great to receive the exact expectations from you guys as far as privacy and settings goes too!