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AJ T was terrific at helping me! He helped me through my ignorance of the coding aspects of shopify!
Card Abandoner Reminders are not working with - non-subscribed abandoners! Be aware!
This guys don't know the difference between cart abandoning reminder and marketing email....
If you use their service you risk to loose a lot of revenue!
Thank you for your feedback. We understand your concerns and want to clarify the distinctions between various types of communication triggers.
There are certain triggers, such as Order Created, Shipped, and Delivered, that are considered transactional. For these, we will send messages even if the shopper is not a subscriber, as they are essential for completing the purchase process and providing updates on their orders.
However, this is not the case for the Abandoned Checkout trigger. This type of message is considered marketing communication as it is an attempt to secure a purchase or drive revenue, and therefore, we require the shopper's consent to send these reminders. Adhering to these regulations is crucial for maintaining compliance and protecting your business in the long term.
We regret any inconvenience this may have caused and assure you that we are committed to helping you achieve your business goals. Please let us know how we can assist you further, and we will do our utmost to ensure your satisfaction and success.
Thank you for your understanding and continued partnership.
Princess S is super helpful fast and direct to the solution, i appreciate the help thanks so mcuh
I had a wonderful customer service experience with "PL", who was quick, efficient, listened to my questions and problems well, and helped me find a solution in an easy-to-understand way. My problem was solved quickly and I am very thankful!
regie and you guys platform is guide to greatness. it was very easy for me to verify my tfn thanks to regie
This app has helped me with sms and email marketing, it comes with templates you can modify, and they don't charge much for their services. Customer support is also very responsive and helpful, Quin Shiena G helped me resolve my issue of a failed campaign status. I am very satisfied.
Experiencing challenges with the SMSBump app on Shopify. Despite sending messages to various segments, including predictive, high AOV, and multiple custom segments, there's no display of CTR or conversion stats. Customer service attributing it to delays doesn't address the issue. Additionally, the balance figure isn't updating upon sending SMS, creating uncertainty about consumption. Is there a bug affecting performance? Previously generated decent revenue, but now facing a decline, especially critical for our upcoming Black Friday sale. Urgent resolution needed for continued reliance on SMS revenue. Thank you.
Update for 23 Dec 2023
Firstly, I submitted a refund request several weeks ago and, to date, have not received any email response regarding the status of my request. Given that we have been loyal users of your platform for many years, I expected a more prompt and efficient resolution to our concerns. It has come to my attention that due to new Singapore regulations, I am required to register a new sender ID. My frustration stems from the fact that this crucial information was not communicated to us earlier, especially considering the impact on our profitability. It is disheartening to discover such critical details only after running campaigns that yielded no revenue.
Secondly, I encountered a perplexing issue with the app's functionality, which I brought to the attention of Joann from your customer service team. Unfortunately, the interaction only added to my frustration as Joann seemed to struggle to comprehend the nature of my concern. I explained that the preview text displayed a length of 1 SMS when I created my copy, but after sending it, I was charged for 2 SMS. Instead of addressing the issue at hand, Joann repeatedly duplicated the SMS to illustrate that it was indeed 2 SMS, completely missing the point of my inquiry. This lack of understanding and failure to acknowledge the challenge at hand was both unhelpful and frustrating.
As a long-term user of your platform, I expected a higher level of service and communication. I urge you to address these issues promptly and transparently, as they significantly impact our trust in your service.
I appreciate your attention to this matter and look forward to a swift resolution.
Great chat support with Marnie. Quick fast and easy. Amazing help I was having issues with a few lay-outs and she took her time fixed everything! Just what I needed. Definitely 5 STARS!
Needed help with TFN verification and Keano from the app's support team was a lifesaver. Quick, efficient, and really helpful. Great experience!
What can we say about SMS Bump, the best email and SMS marketing application without a doubt. Special mention for Marine, a remarkable agent!