Yotpo: Email Marketing & SMS

I haven't had the chance to fully test this app's functionality yet, as I am still setting up everything in preparation to launch my Shopify store. What I can say is that the customer service has been very helpful, clear, and instructive, especially John D. I would give their service 5 stars. However, though the app itself feels very robust in its functionality, it feels clunky and difficult to ...

unfortunately marketing promises more than what the product actually delivers. Onboard and IP warming process is very manual and segmenting are limited. There billing process is fair, the software is fast & responsive, and support (Melvin) was great. With the lack of limited shopify marketing integration and extremely aggressive push towards SMS doesn't look like this platform is the right choice ...

lacks product description !!!!! but JOHN D helped me at support chat.
Another issue came later, I chat with ROCK, No1 support person. Thanks.

The app is good at what it does and seems to be growing. On the other hand some things are frustrating, it falsely reports revenue by changing whatever currency you sell in to dollars without currency conversion. Another issue is you can't pay as you go per sms if you want to do things like birthday messages via reconvert, it forces you into a monthly fee.
EDIT: It went downhill after getting ...

I needed help with finding the platform that I use for pop-ups. PL helped me identify the platform and provided instructions to make the appropriate changes.

Thanks for Gen's help, she is doing good customer service, but the app was implented yotpo review system, which is annoying.

The support team has finally solved our account login issues. Thank you and a a special shoutout to Bratan Dyakov for helping us!

It's not working! It's way too complicated. Support staff gets back to me when they can. The YouTube video instructions did not match the homepage set up for me so I had questions just trying to navigate. Plus, I realized that some of the things I was trying to do were only available if I up-graded. I am on the Free Plan so this is probably not going to work for me.

I just want to say that Joann C helped me alot with gettting my SMSBump to work. I had it scheduled for right away and it did not send out. After going back n Forth, She found the problem and my SMS campaign was sent out right away.

so far great customer service. but a little too expensive for what is offered. and if you want to be do more its overpriced.