Yotpo Email Marketing & SMS

Their support team is efficient and super helpful. Spoke to Mr Melvin F, was extremely quick with response time and easy to communicate with today.

Regie was great helped me out with everything I needed step by step!

The customer support was amazing and the app works very well.

Joann C did an amazing and fast job on responding and getting me verified!

Great support

Great service, thanks Joann for your help !

I appreciate the awesome customer support from Joann and their entire team. The chat support online chat is very timely and helpful. Using the platform takes some practice but with the great support it makes it easy and that's why I rate it 5 stars. John D was also super helpful getting my account verified!

Melvin was also great and provided me with the assistance I needed!

Shoutout to Melvin for being extra helpful and provide prompt responses! Recommend this app!

Thanks Melvin for your help, very kind.

I’m preparing for the launch of my new store and want to ensure I have my marketing tools set up before going live. I've been testing different email marketing apps, and my experience with Yotpo has been quite challenging:

Complex Setup: I was required to add four DNS host codes to my domain before even starting to use the service.

Mandatory Address in Footer: I was informed that it is mandatory to include an address in the email footer, which is inconvenient for a home-based business.

Test Email Issue: I was unable to send myself a test email to verify the email automation, and received a message to "contact support or try again."

Initially, I received responses to my first 2-3 questions. However, when I faced the issue of sending a test email, I tried to reach their live agents. The system showed that I was third in line, but when it was my turn, I received a message that agents were unavailable. After that, whenever I tried to contact them again, I was immediately informed that their agents were unavailable, without being placed in a queue.

It’s frustrating to spend so many hours just to get set up, only to face these obstacles and lack of support on the very first day. Imagine testing it; it’s your first day, and they already blacklist you after making you spend so many hours just to get it set up!

Edit: I tried contacting their live agents from another email and it worked, confirming that they did blacklist me already, for having questions! Wow- moving on to a different marketing tool, their loss!

UPDATE: They responded to my review saying that they had responded to my message and that I'm the one who didn't respond. My email is empty, logged into their app again just to see if they really responded, the answer is no, its crickets, its empty. I understand that they need to counter negative reviews for their reputation but to lie? I have no words left.