評價 (8,254)

整體評分
4.9
各級評分數量
  • 93% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2024年5月25日

Regie was great helped me out with everything I needed step by step!

True Hustle Apparel
美國
使用應用程式 2年多
2024年9月16日

Joann helped me out in no time

GetGlowing
丹麥
使用應用程式 大約1小時
2024年6月26日

Melvin my boy helped me a lot appreciate u man

FashionAvenue
美國
使用應用程式 大約2個月
2024年4月21日

Very responsive support. I had a problem sending SMS messages. I contacted support. Marnie quickly understood what was going on and told me what to do to validate my account.
In a few minutes the problem was resolved.
Thanks Marnie

My Best Store
法國
使用應用程式 4年多
編輯時間:2024年7月16日

I’m preparing for the launch of my new store and want to ensure I have my marketing tools set up before going live. I've been testing different email marketing apps, and my experience with Yotpo has been quite challenging:

Complex Setup: I was required to add four DNS host codes to my domain before even starting to use the service.

Mandatory Address in Footer: I was informed that it is mandatory to include an address in the email footer, which is inconvenient for a home-based business.

Test Email Issue: I was unable to send myself a test email to verify the email automation, and received a message to "contact support or try again."

Initially, I received responses to my first 2-3 questions. However, when I faced the issue of sending a test email, I tried to reach their live agents. The system showed that I was third in line, but when it was my turn, I received a message that agents were unavailable. After that, whenever I tried to contact them again, I was immediately informed that their agents were unavailable, without being placed in a queue.

It’s frustrating to spend so many hours just to get set up, only to face these obstacles and lack of support on the very first day. Imagine testing it; it’s your first day, and they already blacklist you after making you spend so many hours just to get it set up!

Edit: I tried contacting their live agents from another email and it worked, confirming that they did blacklist me already, for having questions! Wow- moving on to a different marketing tool, their loss!

UPDATE: They responded to my review saying that they had responded to my message and that I'm the one who didn't respond. My email is empty, logged into their app again just to see if they really responded, the answer is no, its crickets, its empty. I understand that they need to counter negative reviews for their reputation but to lie? I have no words left.

Glowup For All
美國
使用應用程式 大約4小時
Yotpo - Email & SMS 已回覆 2024年7月16日

Thank you for sharing your experience as you prepare to launch your new store. We understand the importance of having your marketing tools ready and apologize for the challenges you faced.

We strive to ensure that our users have a seamless experience with our app and encourage reaching out with any questions or assistance needed. Our chat processes are automated to maximize efficiency and assist as many users as possible. We guarantee you that we do not block any Users who try to reach out to us. As we investigated, our agents were momentarily unavailable when you reached out. Our agent sent you a follow-up email to ensure continued communication despite the missed chat but have not heard back from you.

Authenticating your domain is not as complex as you may think, we would love to get in touch with you and guide you through this process. If you'd prefer articles, you can check them here: https://support.yotpo.com/docs/adding-a-sending-domain.

Please feel free to respond to our email as we are here to help and support you in any way we can, we appreciate your understanding and patience. We hope to hear from you soon.

2024年7月13日

Quin was a big help! Thank you so much

Arzei
新加坡
使用應用程式 4天
2024年9月22日

Comme d'hab, cette app est un must have pour récupérer des paniers abandonnés ! Le service client est top aussi ! Merci à Marnie pour son assistance :)

Nestinova
法國
使用應用程式 38分鐘
2024年7月16日

john d was the best!!!

SociallyExclusive
美國
使用應用程式 4個月
2024年6月12日

"Regie" Was amazing with support and helped me get verified quickly , thanks again

THAT FASHION STORE
美國
使用應用程式 大約1個月
2024年5月28日

Shoutout to Melvin for being extra helpful and provide prompt responses! Recommend this app!

MomentsMade.co
英國
使用應用程式 接近2年