Yotpo Email Marketing & SMS

Flipping awesome! Still going through all these options - this is the 'how to make your life easier' app. Lovvit!

My store has seen a huge increase in sales from this app it is a superb app. It has generated so many return customers with an easy-to-use interface, fantastic support, and insane ROI. We average about 20k ROI. INSANE! LOVE THIS APP!

I had hoped to use this app for long time as it has great potential.
The first and only marketing text i sent almost 2 weeks ago was sent for some reason double(2 separate texts, one in the format we created, the 2nd was not in the format we created but same wording just not same lines etc) . so that is not good, since all the customers (2300 of them) got first text from us twice( doesnt look good)... Also they charged me double because their system sent it twice.
1. that is absolutely not my fault. I sent only one text (I clicked send one time for one marketing text campaign)
2. they should have credit my account immediately as this
3. They should correct this.is obviously their app mistake or glich.
4. they received all screen shots as they requested from me
5. I contacted them in the last 10days atleast 6 times about this issue that needs correction
6. They promised to give me an answer by the past Monday(today is Wed)
I am very disappointed.
I have deposited $500 with intention to use their services for the long run.
Now I have to fight with them to get my money back for the second text their system sent and the credit in my sms account, back to my bank account.

Update:

The owner Mike contacted me and corrected the double charge and claimed that usually it doesn't take 2 weeks to fix a problem. I will continue working with them as it is a good decent app as long as it does not have more double charge on our account. And I appreciate that Mike contacted me and fixed right away as it should... I will raise the star from one to 4.

It's really too early to be rating this app. I have many options that haven't been experienced, and would like to learn more at this time how to set up properly.

They were so helpful

Very good ROI. Helps me to get back my customers who abandoned their cart. Easy to setup, even for dummies.

It's not working.

Shoutout Quin!

She was so patient through my navigating to the right section. Turned out I was in the right section, but I had gotten lazy. So she went back to square one. Loved the experience. Great staff.

The best SMS solution out there, integrates very well with all providers, plus Princess support is really good.