評價 (8,193)

整體評分
4.9
各級評分數量
  • 93% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2023年8月21日

don was very fast and helpful with helping me set up my verification for my toll number and also very respectful.

3ternal
美國
使用應用程式 7個月
2022年11月20日

Great app, Perfect for Busy Q4. Seeing a lot more conversions through SMS. However, we are seeing the app not start up from our backend often enough.

GiftsBite Store
納米比亞
使用應用程式 7個月
編輯時間:2020年8月3日

I think the free version is bs. I've been trying to complete this compliance garbage for 2 hours and all I get is error messages. DO YOU WANT ME TO PAY FOR THIS TO WORK?? WHY NOT JUST SAY IT RATHER THAN MAKING IT IMPOSSIBLE TO USE THE "FREE VERSION" ON TOP OF IT THEY WON'T LET ME LEAVE THIS REVIEW UNLESS ITS 4 STARS OR ABOVE. WHAT A CON JOB THIS 0NE IS

drip apparel
美國
使用應用程式 7個月
Yotpo - Email & SMS 已回覆 2020年8月4日

Hello there! Stoyan here from the SMSBump team.

I believe that there is some misunderstanding here. None of the compliance requirements require you to be on a paid package, so I guess something was missed here. Feel free to reach our support team and they can guide you on how you can set up the app correctly. In addition, you can also check our knowledge base and blog posts.

As for the review system - it is entirely managed by Shopify and we can only reply to them.

Thank you!

2023年10月15日

Keano is the best

Breathe o'clock
澳洲
使用應用程式 8天
2022年9月3日

Their chat support is very responsive and helpful. Contacted them a few times and resolved my issues without any hassle

ShelHealth
美國
使用應用程式 8天
編輯時間:2023年8月22日

John was nice and very good at his job nice and easy to work with answered all my questions and guided me directly

09clothing
美國
使用應用程式 8天
2020年4月19日

we used the app for 6 months when suddenly we could not add funds in our account,customer service provide us some info which requires a bachelor to do it and they never respond back to us..
Of course they charged our account for a whole month without a refund

Legend7sports
美國
使用應用程式 8個月
Yotpo - Email & SMS 已回覆 2020年4月20日

Hello and thank you for your comment. Stoyan here from the SMSBump team.

From what I saw, it seems that you were charged for the subscription plan you were on at that given moment. Shopify does that automatically once a month unless you specify that you want to cancel the plan. As you can see, this does not depend on us, and it is not related to the add funds functionality.

In addition, the add funds option is also managed by Shopify - we can initiate the payment, however, we can add the funds to your account only when Shopify notify us that a successful payment has gone through their system. Unfortunately, sometimes Shopify has some delays with the payments, and some people, such as yourself, may think that the issue was caused by us.

It seems that you are no longer using our product. Nevertheless, if you decide to give us another shot, our support team will be happy to help you get the most of it.

2023年6月13日

I had the pleasure of working with PL from SMSBump's customer service team, and I'm extremely satisfied with the experience. PL's knowledge, promptness, and friendly demeanor made solving my issue effortless. Their dedication to customer satisfaction was evident, and I highly recommend PL and SMSBump for their exceptional customer service.

VeloraNova
美國
使用應用程式 8天
2022年2月16日

The customer service is great. They are very helpful and knowledgeable. It will take some time to get used this app but I'm hoping it helps

The Dreamers Club
美國
使用應用程式 6個月
2022年8月31日

Good app for sending SMS flows, integration is kind of difficult but overall it's nice and good to use.

Vansion™
荷蘭
使用應用程式 6個月