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why in hell I can't go in the app?????????????????????????????????????? what do you mean you don't support "We don't support your chosen platform yet" so if you don't support it why you're app is in Shopify
Hello,
Thank you for reaching out and flagging this for our attention.
We have been informed that we experienced a brief system error which resulted in this notification you have described. This has now been resolved and you should no longer experience this trouble moving forward.
I can see that our team has reached out to you directly to further discuss the feedback you have provided.
We look forward to hearing back from you
Kind regards,
SMSBump Customer care
The worst experience EVER, I've been waiting for their response for 3 weeks, but I still got no response at all on any of my help requests or refund request. I emailed them 5 times and contacted an online service 3 times.
I already added $20 to my account. The worst part is I can NOT even open the App. I've been waiting like an idiot wasting my time and my money. I can not even open the dashboard. The App does NOT work at all. It keeps popping out to smsbump.com. It looks like the app is nothing to do with Shopify. PLEASE PLEASE DO NOT USE THIS APP. Terrible after-sale service(no service at all) All I want to do is get my money back.
Hello,
Unfortunately the email response we've sent landed in the SPAM folder, thanks Intercom. The fact that you were not able to set up might be unfortunately due to the fact that you are based in China (sometimes this happens if the servers of the company are not based in China and ours are not)
If you cannot use our service we would be more than happy to grant you a refund, so please get in touch with our support team so we can settle this.
Thank you.
it's too convenient, I like this app too much, the customer support is too nice it's to improve your site.
Ivan was amazing, stepped up and made validation and confirmation happen very quickly. That way, I was able to get my campaign up and running
Awesome app - thanks! Will test and check soon
PL is super helpful and professional.
ABSOLUTLY GREAT APP AND GREAT CUSTOMER SERVISE VERY RECOMMENDED.
EVERY TIME THAT I NEEDED THEY WAS HERE AND QUIQLY RESPONSE.
It was good. I found the assistance to be helpful, and I received good instructions from Joann C. Thanks again
I added the SMS Bump app to my online store and I'm enjoying it very much. The support is excellent. Regie helped me a lot especially being a beginner and fulfilled all my requests in no time. Thank you
Amazing customer service, very patient and provide great advice to keep us safe. Can't wait to start using it.