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THIS APP CHARGED ME $70 AND I SENT 4 MESSAGES. WASTE OF MONEY SUPPOSED TO BE $1.50 PER MESSAGE. DIDNT GET A REPLY BACK TO MY EMAIL EITHER. THIS APP SUCKS
Hello and thanks for your feedback.
I believe there has been some misunderstanding here. Our support team has reached out to you to help you fix the issue and take care of the funds added.
Just setting up now, Chat support has been super helpful. Extra bonus points for PL who has been holding my hand! I've done SMS marketing before, but this one is so much easier to create useful messages.
Seems great so far, and customer service is very helpful. I haven't used e-mail marketing yet, but will update my review when I do.
Edit: I messaged them on Wednesday, not the weekend and it said 10 minute response. Then I left a message through email. Can't believe you are trying to say I contacted you on Friday or the weekend.
I couldn't even use the App because it would not let me past the account creation screen. It's been 5 days and I have not received a response from online chat assistants nor from email. I am in the USA, so country is not the problem.
Hey,
Thanks for reaching out and apologies for that. Unfortunately, both of our weekend warriors support team members got sick during the weekend and we must have missed your inquiry.
We would like to make up for this small hiccup and reached out to you via email and on the phone number you've left. Hope we can get a chance to show you up SMSBump.
EDIT - July 2nd: Hello again! Just wanted to mention that we've gone through major changes. We've noticed that your store is not active at the moment, however, if you decide to reopen, we will be happy to show you how our app works now and you can get the most of it.
Thanks!
Great app and great customer service specially with "Jeffrey", thank you for your efforts and service.
Gen is the best! She was very helpful in getting us set up and validated our account for us super quickly.
Amazing chat service from 'Gen' so helpful I would definitely recommend. She helped me with every single query and has enabled me to utilise this app with ease.
easy very helpful
i am new to this app and LORD was super amazing at assisting me in my needs. i highly recommend using his/her expertise in these type of matters. thank you.
Excellent customer service! Radly was great and made the process simple and easy for me. Look forward to seeing how the app works in the next few weeks.