Reviews (8,195)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

October 30, 2024

Helpful, but could have been told steps needed to be done before the verification process could start. So i am currently waiting an additional 4-8 business before verification

Esqusitely Beautiful
United States
11 days using the app
August 6, 2024

unfortunately marketing promises more than what the product actually delivers. Onboard and IP warming process is very manual and segmenting are limited. There billing process is fair, the software is fast & responsive, and support (Melvin) was great. With the lack of limited shopify marketing integration and extremely aggressive push towards SMS doesn't look like this platform is the right choice for us.

MLTD
United States
13 days using the app
July 11, 2024

don't know if it works but it would be goof if it was easier to use and n needs a little bit more work

SOMSHAERT.inc
United States
3 months using the app
August 29, 2024

princess help me today and i am glad talking to her sheis so kind and helpful.
she resolve every issue very kindly patiently she is a rockstar.

YOURSHOPINDIA
India
6 days using the app
August 13, 2024

lacks product description !!!!! but JOHN D helped me at support chat.
Another issue came later, I chat with ROCK, No1 support person. Thanks.

Hairmind.gr
Cyprus
About 21 hours using the app
Yotpo - Email & SMS replied August 22, 2024

Hi!

Thank you so much for sharing your feedback! We’re glad that John D and Rock were able to assist you when you needed help! Your input is incredibly valuable to us, and thanks to this feedback, we are considering updates based on the points you raised, specifically around product descriptions.

We’re always striving to improve, and your suggestions are helping us make the app even better. If there’s anything else you’d like to share or if you need further assistance, please don’t hesitate to reach out. We’re here to ensure you have the best possible experience with our app and earn your 5-star review!

Thanks again for sharing your feedback!

May 9, 2024

YotPo needs extended hours for support. Marnie was great and resolved the issue as soon as someone came on line.

Celeb Luxury
United States
5 months using the app
May 23, 2024

Certain things about the customization seemed quite limited to me, so I deleted it. However, customer service is a solid 10, quick service, quality. Thank you Melvin for helping me with deleting my account.

TheSteelCutMx
Mexico
6 days using the app
January 22, 2024

Hi and greetings, I'm new to your service and would like to stress how delighted I was in receving assistance in setting up my policies matter for SMS onto my website. Marnie was clear on my steps, it's process and their speed was truly suprising well. Thanks again for having such a platform for assisting us all. Happy new year.

TPPG-APPARELS.LLC
United States
8 months using the app
Edited December 25, 2023

In regards to my first review. One of their support agents promised me to get my toll free number working for US marketing ASAP. It's now been 5 days and no updates on the case whatsoever which makes me pretty unsatisfied. Hope they'll help me out as promised.

Amazing app. Very good, reliable and helpful support. Shout out to Quin (support agent) who helped me set up everything seamlessly.

Belware Barn
Denmark
5 days using the app
January 10, 2024

Marni the customer service agent was beyond helpful and amazing. Thank you so much but the app is a little but complicated however with the help it was good

CIELO DENIM
Egypt
About 2 hours using the app