Yotpo Product Reviews & UGC

Not happy. While using Yotpo for free before they changed how their app works, I collected 6 reviews. But, that's all the app could do. Collect reviews and nothing else. If you want everything else, it's something like $300 per month. Disappointing. I wanted to learn more about their pricing structure, but instead, they want me to talk to some random guy over the phone to talk to me about how Yotpo can benefit my shop. Well, of course it would benefit my shop. It's just TOO EXPENSIVE. Make the pricing structure public for crying out loud.

I hate this app - the free version anyway. When you get a review or a question it gets posted to your site and there is NO way to respond for less than $200/mo...
I have tried to contact the developer with no response.
Canceling the app today...

I'm REALLY REALLY PISSED NOW! I just discovered that there is no way to remove a review COMPLETELY from the web. These reviews are stored "somewhere else" and 'belong to the reviewer".

Not anymore. I will uninstall this immediately after writing this.

The last 3 "reviews" I've received were things like,
1-star, haven't gotten it yet.
2 stars, the package was smashed...yet I ship out a small flat bubble envelope with a soft leather product in it.
1- star, the package hasn't arrived yet....

The part about this is...These reviews are NOT reviews of MY service nor OUR product. They are from people who just have a hair up their butt because the mailman was a day late and my company gets the hit.... that never goes away. AND...if you don't PAY YOTPO....you can't reply nor defend yourself or your business.

To remove the code go to your theme's "edit code" section. Then click on "Templates" and look for "product.liquid" then delete the line that contains "yotpo" in it. Save your time cause after you uninstall this app the code still stays.

The interface for this app is poorly designed and not easy for clients to work with. I've also had issues with being billed twice for one subscription and haven't received any answers from their support team to remedy the situation. Buyer beware -- there are plenty of review apps out there that function better than this one and offer MUCH better support & billing practices.

Great for Free, but if you want to do anything really with it, it is WAY TOO EXPENSIVE! It is not a tool a small business owner could afford to purchase, especially, when you have no idea if it would really make that much of a difference posting your reviews to your social media account.

Why not offer a free trial on premium for a month so people can see if it's worth the expense? Not only that, also offer a monthly payment plan? But then $500 a month is still pretty ridiculous.

Highly misleading pricing structure... Yotpo reviews are NOT indexable by Google, i.e. they add limited Search/Content value to your website, UNLESS you upgrade to their Powerhouse package which is like $8k+ a year. So you could effectively accumulate lots of reviews (great) then decide once you've enough, to mark up your pages and show Google some unique unbiased content on your website... Only to find they are unindexable unless you pay $8k+ (not so great!)

For such baseline / simplistic functionality this seems quite a predatory approach to pricing a review platform.

This was a colossal waste of time don't get scam to download this application customer service and customer support are nonexistent they will chat with you but they can't do anything they keep saying we will escalate...........

The app would be great if it worked and if support assisted in getting it to work, ive spent the last month trying to get through yotpo support and no luck

I used the app with Magento and liked it. Trying to use it with Shopify, but can't get any customer support. Submit a ticket, wait up to a week only for them to respond with the same answer (click this article for help) over and over.

I don't think they have anyone doing real tech support, just someone checking e-mail from time to time to copy and past "standard responses."

Support was good when I used with Magento but now seems to not exist...very disappointing.