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Installed it and settings and dashboard was down. Had no control, so it auto-published some really bad reviews to the site and I couldn't edit or remove - despite having fixed everything with the customer and both of us wanted to change it!
+ the graphical layout was clonky and not to pretty.
Deleted the app, but found it very hard to remove from frontend.
Sorry, not at all a fan.
UPDATE: Since the review and us telling Yotpo we are not interested, the sales representative, has reached out on our live chat to tell us how poorly our sales must be since we do not have many reviews. Further reinforcing our decision to not work with them.
TL:DR Check out Loox. I wasted 3 days trying to make this tool work and should've just went with Loox from the get-go.
Wow, very bad customer service. I signed up excited because of the many companies they work wit, but the product is very limited and they try to push you into an annual package for $8,000. After expressing our limited budget they didn't even bring up the $49 package. Once finding the $49 package for ourselves they said we had over 300 orders and had to upgrade to $299? (this was not the case). After more custom support request they allowed us to proceed.
We really appreciate you taking the time to leave a review and are so sorry to hear about your experience. Our pricing model is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available.
Upon seeing this review we tried to reach out. If you'd still like to get in touch, we'd be happy to help. Thank you again for your feedback!
This app sent my pre-order customers an email requesting a review before their orders were even fulfilled. Are you serious? Why would you logically have an app that sends out review requests before that order is even marked as fulfilled? Congrats, you've just pissed off my customers. Would appreciate it if you got in touch with me ASAP to remedy this situation.
Thank you for leaving your feedback. Please know that your frustration has not gone unheard and we apologize for the inconvenience you have experienced. After taking a closer look at your case, a support agent has reached out with some possible solutions for your issues, however we have not heard back from you. Please feel free to contact us at any time should you reconsider our offer.
It will not load onto my store ...keeps giving me error message. I have emailed for help and no response which is frustrating after seeing other great reviews
Thank you for taking the time to leave a review and we're so sorry about the delay. Our support team will be reaching out to ensure we get this sorted as quickly as possible.
Ich habe bereits das L&R Programm von Yotpo, das gefällt mir sehr gut. Nun wollte ich als Ergänzung gerne das Bewertungsprogramm abonnieren, damit ich beide Apps in Ergänzung zueinander habe. Leider ist beim Bewertungsprogramm nicht mal eine einfache Änderung der Texte im Widget möglich. Die deutschen Texte gefallen mir aber gar nicht, es wird "gesiezt", in meinem Shop wird "geduzt" und auch einige andere Sätze hätte ich gerne verändert. Aber dafür muss man tief in die Tasche greifen, da bleibe ich bei meinem jetzigen Bewertungsprogramm, das ist für "kleines Geld" in allen Bereichen anpaßbar. Sehr schade und einige Arbeit und Zeit umsonst investiert. Der Support anwortet schnell, dafür gibt es ein PLUS
Thank you for taking the time to leave a review. We absolutely hear and sympathize with your frustration about not being able to have access to some of our features. Our customer service has reached out to you recently to try and resolve your issues but sadly we have not heard back. Please feel free to reach out to us any time and we will do our utmost to try and help you.
Cool app but overprices.
Really to expensive for small business.
got loox for cheaper price,,much cheaper..
they charged me 29$ right away
FOR THAT PRICE, NOT WORTH IT
IM PISSED OFF I FEEL LIKE I'VE BEEN ROBBED AND I DONT LIKE OTHERS TO TAKE MY MONEY AND GIVE ME NO VALUE IN RETURN
Firstly, we want to apologize for any negative experience you may have had with us. We're constantly reevaluating our pricing model to try to give each and every business the right package in terms of price + service. Secondly, we have recently updated our pricing model to be more flexible - you can find more information on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from just $19/month up to $249 a month.
If you would like to get in touch, we would be happy to assist you further and have 24/7 support for any questions or issues that might come up. Thank you again for taking the time to leave a review, we really appreciate it.
How to delete this crap from my store.
I would not add this app again, if given the choice. I initially installed it because it seemed like a fantastic product - and I'm sure it is. My complains are this:
1) They place their logo and link at the top of the review section. I think it makes the store look cheap and unfinished. I'm not happy with it, at all. I feel like they're basically forcing me to barter - their service, for free advertising. Something, I wasn't aware I was agreeing to.
2) When I removed the app from my storefront, it didn't go anywhere. Sure, the benefits of YOTPO were disabled, but the changes made to my theme were still present.
Now, I've reinstalled it, because I'm not comfortable manually removing the code, and if it's going to be there, it should be functional Still - if I could do it all over... I would not have installed it in the first place
I just downloaded it and I'm a bit disappointed that you have to UPGRADE in order to send automatic emails to the customer. I wish I knew this before I downloaded it.