Anmeldelser (7.076)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 92 % af bedømmelserne er på 5 stjerner
  • 4 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
18. april 2024

Great app and has worked very well for our site. I would gladly recommend it to others. Amazing customer service in their Chat.

GrillStuff
USA
Mere end 7 år bruger appen
Yotpo svarede 24. maj 2024

Thanks for your feedback, we really appreciate it.

23. juli 2024

Great app and Mitch in CS was excellent - went above and beyond to fix my issue with a great idea and very fast implementation. Thank you Mitch!

Tampon Tribe
USA
Mere end 3 år bruger appen
Yotpo svarede 19. august 2024

Thank you for the feedback! We appreciate your kind words and are here if you need anything else!

22. august 2024

wendyle was able to resolve my concern right away

Modern Minx
USA
Næsten 2 år bruger appen
Yotpo svarede 20. september 2024

Thank you for your feedback!

15. april 2024

Yotpo has some of the best customer service I have ever experienced. I had issues getting the widget to show up under the products on my collection pages. When I reached out for help, John G quickly responded and resolved my issue. He saved me from the headache of trying to edit the code myself.

Highly recommend. Any issues you have they will solve.

Nessa Hill
USA
Cirka et år bruger appen
Yotpo svarede 24. maj 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

15. juni 2024

Yotpo offers many features. They are too many to list here, but as a small business that is scaling quickly we also need features of larger business and they have all the bells and whistles. And customer service is always - and I mean always - top notch. Fast and friendly. Can't ask for more =)

Alchemystik
USA
Mere end et år bruger appen
Yotpo svarede 15. juli 2024

Thank you so much for sharing your experience! We're thrilled to hear that Yotpo's wide range of features meets your needs as a growing small business. It's fantastic to know that our customer service has consistently provided fast and friendly support. Your satisfaction means a lot to us, and we're here to support your business every step of the way.

31. juli 2024

We worked with Ian Christian via chat support to resolve a minor issue we were having where the app recently began to prompt us to go through onboarding, despite the fact that we had set up and customized the app months earlier. We didn't want to reset any of our customizations, so we wrote into support to ensure we handled resolving this properly.

Without confirming anything with us, the agent apparently clicked "okay" on our onboarding prompts (exactly what we did not want to do) and reset all of the customizations we had implemented. This erased all of the professional development work we had paid for in customizing the widgets on our website, and additionally reset all the emails we had customized as well.

While I understand mistakes happen, the most frustrating aspect is that the agent did not seem to care that they had done this. They hardly responded to our follow up questions, then flatly stated that they can't revert back to before they erased all of our customizations.

After some pressing, they said they would escalate this matter to tier 2 support, but they had no estimate of how long it would take to hear anything, or if they could help at all anyway.

In this case, we regret reaching out to Yotpo support. They degraded our customer experience and now will cost us time and money to correct everything they erased and reset.

Upline Brewing
USA
7 måneder bruger appen
Yotpo svarede 12. august 2024

Thank you for bringing this to our attention. We understand how important your customizations are and your efforts you invested and we are taking this matter seriously. Our apologies for any inconvenience caused.

As discussed in your support case, we have taken steps to ensure that the onboarding prompt will not affect your existing setup moving forward.

Additionally, for the inconvenience, we have offered to have our help with customizing your assets free of charge. Feel free to let us know should you want to proceed with this through your support ticket.

8. august 2024

Works well! When I needed help Doner P. resolved the issues quickly. There a different options to suit different needs!

EARTH TO ROOTS
Storbritannien
6 måneder bruger appen
Yotpo svarede 19. august 2024

We're glad to hear Doner resolved your issues quickly. Thanks for the review!

7. december 2024

I do NOT recommend! Hard to use, and chat bot is annoying.

JohnVsGBM
USA
Cirka en time bruger appen
Yotpo svarede 11. december 2024

Thank you for your feedback!

Please do not hesitate to respond to your ticket so we can assist you further with your on-site widgets installation.

We are continuously improving our AI chatbot in order to provide the optimal experience for our customers and we apologize for your negative experience with it.

3. november 2024

muy bien

MAMITA BOTANICAL SKINCARE
Spanien
Mere end 3 år bruger appen
Yotpo svarede 24. januar 2025

Thank you!

7. august 2024

I received excellent service resolving our product reviews template issue on the Yotpo app. Ruzsel John was prompt, professional, and efficient. Highly recommend!

Provasil
USA
3 måneder bruger appen
Yotpo svarede 19. august 2024

Thanks for the great review! Your recommendation means a lot to us!