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I didn't expect the excellent customer service and help with on-boarding to YotPo. Thank you Amit, you were great brother.
Timely support is very important to us. The app is efficient and Yotpo support team is friendly and helpful, especially Allen M, his prompt support is very much appreciated. I like their all in one app so I don't have to install too many different apps for the different functions also. So far so good. Thanks to the Yotpo customer services for the help.
Support was quick to respond and very helpful. Ruzsel helped me walk through my issue
Thank you for sharing your thoughts with us!
I had updated my theme and in the process had deleted my reviews. I was trying to re-install everything, and being ignorant in coding, reached out to support and got Allen M. He first tried explaining the steps but when it became clear that I was a danger to myself, he offered to install the app, the widgets and even helped me to personalize the text on the site and told me where to find it should I want to change again. Thanks Allen you saved my Saturday afternoon (and probably Sunday morning).
Donald U was a great help! Solved our problem and was super helpful. Glad to have great customer support.
Ruszel was extremely helpful in sorting any issues we had! Easy to use app and extremely impactful on our site
We appreciate your feedback, thank you!
Lots of very cool features, and the fact it seeks customers for reviews makes it an excellent choice for gathering reviews for our online headshop.
Yotpo is great app for user friendly collection of reviews. Their support team is also responsive and quick to help resolve issues, especially Ronel.
Misleading pricing information. Also, to be able to get Google Product Ratings, it's $119/mo for only 250 orders where other platforms offer much less for 1,000+ orders. Unfortunately I'm switching after 3 years of use.
Thank you for taking the time to leave a review. Please know that we hear and sympathize with your frustration about not being able to have access to some of our more advanced features. We always want to ensure a business is on its 'right fit' plan -- meaning how much you're paying should align with the services you're receiving and what your business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business, but we understand that it is not always the perfect fit. We are saddened to see you go, but please reach out to us if there is anything we can do to help with your transition.
Simoun Francis S was very helpful and quick! He helped me with my website and made it an easy process, I'm thankful for such knowledgeable customer support.