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Rhenant was very helpful is getting me set up with this. Great app!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Yotpo is great. It's easy to use and their help chat is quickly and thoroughly answer your questions. highly recommend!
Thank you for sharing your thoughts with us!
Arven assisted me and was a great help!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
I encountered a snag with the product, but Allen M. was able to fix it for me within minutes. Thank you! I look forward to exploring the additional customization options that the product offers.
Its VERY expensive, but customer service is great.
Would request option to send whatsapp msgs to collect review.
Thank you for writing a review — we value your feedback.
Rhenant is truly exceptional! His patience and assistance were invaluable in resolving the issue. I highly appreciate his outstanding support.
Thank you for sharing your thoughts with us!
Really grateful for the chat system they have. I recently got one of those scam reviews where they try to advertise their email to get customers to purchase a service which is so annoying that these scammers are such Pest! Thankfully Yotpo customer service rep Jeorge Kenneth V was very helpful and resolved my issue! Thank you!
Joian Z, has always helped me out configuring and updating things around when I feel lost. TY Yotpo Support.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
I encountered an issue with the review carousel display on my homepage, but Ruzsel J from chat support had it fixed in under 15 minutes. It was the quickest and most hassle-free customer service I've ever had. I highly recommend Yotpo products for their excellence, not to mention their UI design is absolutely stellar!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season
Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract.
This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash).
This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.
We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service.
We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks.
Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership.
We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.