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Everything would have been fine if I hadn't noticed the problems that managers have been unable to solve for a long time. In fact, the support work is at zero level: one says one thing, the other says another, and as a result, something completely different happens. Support may claim something is impossible without providing evidence, and then apologize when evidence to the contrary is presented. Technical support here isn't much help either; they can't even implement simple things. After contacting support, you receive a survey form to expedite problem resolution—essentially, it doesn't help at all; nobody responds. Essentially, what I have here are global issues affecting the revenue and reputation of my store; support doesn't solve anything on its own, they send an email and disappear for a week... Perhaps this review will expedite the resolution of my issues? For now, I'll leave it here.
Thank you for your feedback. We're sorry to learn that you're experiencing difficulties with our Reviews product. We sincerely apologize if it took time for us to respond to the ticket you created. Our support team has made efforts to contact your team and had a joint call with your staff. Our latest communication said that your team would send us an email listing all unresolved matters. However, we have yet to receive this email. Please reach out to us so that we can better understand those issues. Your satisfaction is our top priority, and we are here to assist you in any way we can.
The app is user friendly and has nice options for custom branding. And the customer service was excellent. Doner, my rep, was very helpful and quick to respond.
We appreciate your feedback, thank you!
Customer service team is so helpful! Jeorge Kenneth V was so great when we needed help changing our coupon for people leaving reviews.
Thanks for your feedback, we really appreciate it.
Sometimes there are challenges to no-code implementation but their support is responsive, for example, Arven assisted me today in implementing Reviews Widget on the Homepage which was a custom modification.
We appreciate your feedback, thank you!
Its VERY expensive, but customer service is great.
Would request option to send whatsapp msgs to collect review.
Thank you for writing a review — we value your feedback.
Awesome rapid response from Doner P - got on the case and sorted our issue with ease - great customer support Yotpo team and Doner you rock!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Very satisfied with customer support! They helped with in-depth website issues just in time for our store to launch! We are extremely appreciative of the free-plan for fresh new businesses and will be sure to use and recommend them in the future! Huge thanks to Joian with the support!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Joian Z, has always helped me out configuring and updating things around when I feel lost. TY Yotpo Support.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
I never leave reviews, I worked with John G and he was AMAZING. everything was fixed quickly, no issues at all. I had multiple issues and he fixed all of them within minutes. THE BEST experience!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Ruzsel J was super helpful today Thank you
Thank you for sharing your thoughts with us!