Yotpo Product Reviews & UGC

Thanks to Radly for helping me getting started on testing reviews and providing a solution with manual test reviews requests.

Best Customer Service from Josh Angeles - Yotpo Growth Support Hero
I am setting up E-Commerce website and I decided to try Yotpo for my product reviews. I like the UI and features however while I was setting up Star rating with categories/collections, I had a coding issue so I contact Yotpo. I was wondering how long it would take to get response from them
But Josh Angeles resolve the issue within 1 business day
It was like BAAM. I was WOWed.

Can we rate this more than 5 stars?

March 2021: another great experience. We changed our theme and I lost the reviews showing on the product pages. I contacted Yotpo on the chat on a Sunday and Eleen responded immediately and fixed my problem. Great support, thank you Eleen for your help! December 2020: Another awesome support, this time from MaryAnn! November 2019: I want to update my review. If I could give 5 MORE stars, I would. Since I can't, I will explain here why we are so happy. Our reviews were not showing in Google. So I contacted Yotpo support (as well as the app we use for SEO), and ADRIAN from YOTPO replied within a few hours with a very thorough explanation, way above and beyond Yotpo's reach. Adrian did some analysis in Google that pointed out some left over junk from other apps (that we had already removed). He gave me enough information so I could raise the flags with the other vendors. For that reason, I was going to give permission to Adrian to go there and fix what was necessary (even if the problem was not due to Yotpo), but the other vendor stepped in and fixed their mess. I couldn't be happier. As a small business owner, we trust that the apps we put on the store are doing what they are supposed to do, and not causing problems. Not all are like that. I am glad there are professionals like Adrian who know what they are doing and provide support that is second to none. So here are my 10 stars for Yotpo: ********** July 2018 : We installed Yotpo two months ago and we love it. It is easy to use, super helpful for customers to enter reviews and Yotpo support is outstanding. They reply to any and all questions very quickly and the answers are thorough. We couldn't be happier!!!!!

Very good support! So far so good. Thank you!!! They were prompt, great followup and i'm happy so far. Update: 2nd review, Today my website had an issue with reviews not showing. After wasting a few hrs, I reached out to Yopto and Doner P helped me resolve this issue so swiftly. He did a great job and i have to give kudos to him on how much he knows about resolving issues on this platform. Thanks so much. It's resources like this that keeps us shopify owners using this app!

Their service is very fast and they always give correct advice. I am happy to accept their services. Thanks

Rhenant went above and beyond to help me with the specific CSS changes I needed on the review widget. They were able to match the theme I'm using on Shopify perfectly as well as make knit-picky changes I had requested. Thank you so much, Rhenant! You made a huge difference to our website.

We installed the Yotpo application as it has proved invaluable on a friends website, word of mouth.

We had a small glitch and Joian Z sorted it out for us in no time!

I signed up for the Growth Plan as we are a Small Business and it's been amazing so far. The Customer Service is amazing! Diane helped me solve all my concerns and they were a lot haha. She was extremely nice and helpful. Worth every penny!

The yotpo support team has been a huge help over the past couple of days helping us transition our site and reviews over from our old site. Appreciate the support from Daniel, Reinier, and the team. Thanks guys!