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Great customer service and easy to implement. A decent amount of customization too.
Die App funktioniert wie sie es verspricht und bietet viele Einstellungsmöglichkeiten. Bei Schwierigkeiten ist der Kundensupport super schnell und sehr hilfsbereit. Klarer Pluspunkt. Daniel hat bisher jedes Problem gelöst und ist dabei ausgesprochen nett. The app works as promised and offers many setting options. In case of difficulties, the customer support is super fast and very helpful. Daniel has solved every problem so far and is extremely nice.
I needed help with getting the reviews to show up on my product pages. I contacted custmer support and they fixed the problem. Happy everything is now working!
Thanks for your review, happy to hear our customer support team was able to get everything up & running smoothly!
Terrible app. We used them until we reached their limit, then we cannot have any more reviews and have to move to their Premium plan, which is ~$7000/year. It's so ridiculous, almost bait and switch kind of practice. No thanks, we would rather use an app that has transparent pricing and do not use this kind of practice.
Dear Nature Queen,
Thanks so much for your feedback. Our pricing model is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to discuss the right fit for you.
Upon receiving this review we tried to reach out. If you would like to get in touch, we would be glad to assist you further.
Thanks again for your feedback!
I love it! It is a very friendly app to use, it has several useful features.
Also excellent support by James!
Thanks for your feedback, we really appreciate it.
Really fast customer service, responsive app with lots of useful features, looks great on our site, thanks!
Works fine until it doesn't. Won't send automatic reviews as it suppose to do and you will find out about it a few months after. Happened several times and their support is absolutely the worst. The first time they said "it was a bug and will not happen again" then, happens again!! You'll wait for hours on the chat, then they won't resolve it for days until you ask to speak with a manager. Paid $200 a month for a service that didn't work properly and now finally switching. Every "add on" costs more and it just doesn't worth it. There are new and cheaper solutions now out there, go with them.
Thank you for taking the time to leave this review. Please know that we absolutely understand your frustration and we apologize for any inconvenience. We have looked into your case and according to our records, the Automatic Review Request setting was turned off manually on your end. A support representative has contacted you in order to try and resolve this matter to your satisfaction. We are very sad to see you go, but should you need any assistance with your transition, please let us know.
Le SAV phénoménal suivi par Donald ⭐️⭐️⭐️⭐️⭐️⭐️ Suite à la migration de mon Woocommerce vers Shopify, j'ai eu quelques soucis pour ré-implanter mes anciennes reviews sur le nouveau eshop. Donald a été top Patience, précision dans les conseils apportés, prise en main du souci et de sa solution, réactivité... Tout a été parfait. Un immense merci pour ça !
Nick was very helpful in answering some questions I had about using this service. It should be more obvious that certain features are not available to certain plans such as the [ESCALATE] email feature on review moderation screen.
感謝！感謝！
夜中にYotpo顧客評価のアプリをインストールして、設定に困っていたところ、なにやらチャットが立ち上がり、何事かと思ったら、チャットで設定のアドバイスを頂き大助かりでした。
私の英語力にはかなり不安がありましたが、チャットなのでコミュニケーションをとることが出来ました。
ECサイト関連の作業は本業でないため、どうしても休日や夜中になるので24時間対応は非常に助かります。
有難うございました。