Yotpo Product Reviews & UGC

Once again i was super pleased with the help and customer service I received from Yotpo. i was even happier as I got to deal with Diane again for a new client and she greatly helped me with mass amazon review imports and also adding code to a theme which was custom made. Yotpo is without a doubt one of the best apps to integrate with your store and the customer service is even better!

J'ai du installer cette application à partir d'un compte existant car j'étais déjà cliente Yotpo sur prestashop. Sheen a tout pris en charge, installé, traduit et chargé les avis, bref un service client au top !

Jo Lorenz is very cool and pro ! thank you for all I will recommend your service !
Thank you so much!

Great customer support. Great app. I was able to set up in a breeze and everything is just running itself now at this point.

Not only do I love the app itself - easy to use, looks great, lots of options, great features etc... The automatic review request emails are great and really help automate the process and collect review.

What REALLY sets this app apart is the service! I switched themes and hired a freelancer (first mistake) who just royally messed up my site and the yotpo reviews widget just disappeared. Jaypee worked with me for probably a month trying to figure out what caused the issue and how to fix it and eventually figured it out. I was amazed at how many times I had reached out to other freelancers for help, the developers of the theme etc... and was just kinda told it doesn't work and to use something else, but Jaypee knew this is the app I wanted on my site and fixed the issue. I'll be a lifetime yotpo app user from here on and can't wait until my store expands enough to add more of their features and services.
If you're new to ecomm you know how overwhelming all of the hiccups and obstacles can become and knowing that the people behind the app truly care is SUCH a relief and gives me the greatest peace of mind.
HIGHLY recommend this app.

This review is specifically for Jo Lorenz, who assisted us so quickly, efficiently and precisely. Our review widget suddenly wasn't showing up. Jo immediately requested access to dive in and fix the issue. The issue was fixed in the same day access was granted. We noticed the mobile layout was off, and that was fixed nearly immediately after contacting Jo.
Thanks Jo!

App is flakey at best. Consistently disconnects from the store, and spams our customers non stop with the same email

Still setting it all up, mainly commenting on the customer service. Been on the chat with them a couple times while setting up, they're quick to answer with helpful information. Wish more companies were like that.

Easy to implement. No issues. Love their live chat support! User experience is smooth and loads fast.

When I finally got hold of someone the service was very efficient and helpful. I would say though that I had tried to get someone to call me a number of times but no one did!