Yotpo Product Reviews & UGC

SUCH an EASY experience to work with Kenneth John M! Thank you for helping me to set up my reviews carousel code. Thanks for the fast and patient service.

I've been happily using the free version of Yotpo for several years. Now that I'm rebranding with new colors, I needed a little help getting everything in the widget to display perfectly. Fortunately, Donald answered the other end of the chat. He was extremely attentive to my inquiries and truly went above & beyond to assist me. I'm so glad he was available to help me today. :) Yotpo has AMAZING customer support. You rock, Donald!

Jeorge was excellent. Super responsive in resolving my issue and even helped me install a widget as I was nervous I would do it incorrectly. Thank you for your awesome customer service Jeorge. It is greatly appreciated!

Yotpo Reviews app is a must have. The feeling of seeing your customer/clients reviews let you know that you’re doing a great job. The support you receive from the team is top notch. Example: I recently updated my theme and for the life of me I couldn’t figure out how to add the app back in. So I send a request for assistance late that night like around 11am. Received an immediate reply back from Manny who jumped right in. I fell asleep shortly after, woke up the following morning to an email saying all fixed. That is what I call TOP NOTCH SERVICE. Thank you Manny for all your help. Never once did they make me feel incompetent. Which I truly appreciated ❤️

Excellent App. Lots of options that assist with building Customer Trust. Excellent customer support Live Chat is a winner - seem to always find solutions immediately. Thanks

Thanks to Arven help, he answered all my questions clearly and fast.

great app indeed.

the widget we get from Yotpo makes our website more professional and the use Yotpo is quite easy. I just started using Yotpo and was impressed by how much value it could add to our website. I am still working on the social bit of what Yotpo could do. highly recommended app

Very helpful. Was able to help me fix my problem and explain what I needed to know. Thanks again, and appreciated.

****Update**** Since we can't review an app more than once I am updating my review to again rave about how helpful the Chat Support is. Lots of places make decent software but the real challenge is what happens when things inevitably don't work quite right. Anytime I've had trouble, chat support has helped me resolve the issue quickly. Most recently, Radly helped me fix a config change that was preventing my review widget from displaying properly. 5/5! I was having difficulty importing our old product reviews. After chatting with Rhenant via live chat for less than 20 minutes I had most of my reviews imported. Rhenant also took the time to show me how to format the rest of my reviews that wouldn't import correctly. Lots of companies provide good review apps but working with a company with good customer service/technical support makes my day so much easier!

I'm incredibly pleased with this app. Just to give you an idea of context -- I have a shop on Etsy in addition to my website through Shopify and knew the shop reviews aspect of the Etsy experience played a large part in influencing many buyers to confidently order from us. In comparison, our Shopify site - though far superior than the Etsy shop in many ways, always felt a little 'lifeless' due to its lack of a review system. It felt sort of like a pretty house with no real people living in it. I was on the fence forever about integrating a review system because I'm aware that it's a delicate thing and when you're just starting out and have only a few reviews, the existence of a reviewing system combined with an absence of reviews can make your site look worse off than if you didn't have a review system in place at all.

One night, I pulled the trigger and got the Yotpo app. A couple days later, I got cold feet about the whole thing and decided to turn it off. However, within that short amount of time, a bunch of reviews started trickling in from an older backlog of transactions. I had a sizable number of reviews in just a few days. I implemented the shop reviews widget and things really took off from there. Our site feels more 'human' now and credible. Also - I feel more in touch with our customers - I'm getting feedback from people now whereas before, it was a one-directional transaction. Very cool. I have nothing but good things to say about this app. Thank you!