Yotpo Product Reviews & UGC

awesome customer service! very happy so far. I reached out with a few questions, and they helped out right away.

There are some problems with the settings. The live agent took care of it right away and was easy to talk to.

Nick did a great job helping me with a review issue I was having. I hope to work with him and yotpo more in the future

We are just now using the app, but the customer support has been amazing as we are launching. Robertini was so quick to respond and addressed every issue I had.

I signed up for the Growth Plan as we are a Small Business and it's been amazing so far. The Customer Service is amazing! Diane helped me solve all my concerns and they were a lot haha. She was extremely nice and helpful. Worth every penny!

The app is great and custom support is the best ! I just had an issue to configurate the reviews on my website and Radly immediatly answered me and solve the problem. Added to that he was very nice, patient and si helpful ! Thank you very much, I definitely recommand this app !

We use Yotpo, and pay the (very, very expensive rate) for their Powerhouse Plus plan.

Here's the most important thing you need to know: they don't actually support inline SEO with Shopify. It's one of the biggest features of the Powerhouse Plus plan offers on their website, and there's no mention of it not working with Shopify. It wouldn't even be that hard to implement - they'd just need to tap in via the Shopify API and put the review data in a metafield, then have some code to render it in the product.liquid template, then have that block replaced when their javascript code renders the full review functionality.

Their customer service people are well-intentioned, but the corporate/billing department is difficult and apparently don't particularly care about making customers happy. For example, they refused to move our billing back by a week even though they enabled our Powerhouse Plus account on the wrong email address initially.

Their dashboard and website also looks like it was designed in the early 2000s. For a product that costs so much, it's kind of disappointing. Apparently there is a redesign in the works.

The sales guy who we worked with was overly pushy and didn't seem interested in answering my technical questions very thoroughly.

But here's the upside: at the moment they're the only service that offers Product Listing Ads and Seller Ratings, as well as a Q&A feature. So I gave them two stars for that. Until someone else brings out a competitive product, they have a de facto monopoly on the space, so I can't really complain too much.

I'll update this review if any of this changes.

It's a good reviews app, excellent customer service with good knowledge. the free version do alot of things

Upon downloading this app I requested a few design changes which required code. Diane from support responded within seconds & went back & forth with me for just over an hour until I was satisfied. Absolutely incredible customer service. 11/10 recommend.

I've been using this app across multiple Shopify sites. This app is really helpful in providing my customers with a sense of confidence and trust.

I recently migrated from a WordPress/WooCommerce site over to Shopify and needed help with the migration process. A Leizel Ann D. helped me and made the transition easy. They have great customer service and I'm really happy with their services.