Yotpo Product Reviews & UGC

Pauline was great!! I input the code wrong and literally within 5 minutes of me giving her collaborator access to my store she emailed me back saying it was all fixed :) Amazing support!

Junalou was extremely helpful in assisting me to set up the app. Excellent customer service. App interface is somewhat clunky and challenging to navigate. Preview pages appear fairly inaccurate.

I was able to install the app for free, and integrating it with Shopify was incredibly easy. What stood out the most was the excellent chat support. A special thanks to Ruzsel J for providing quick and accurate answers to my questions. I'm looking forward to making the most out of this app moving forward. Thank you very much.

It's a pretty good review app. The free version is good as well; it's easy to customize and has helpful customer service. Thanks! Yotpo Radly.

Yotpo is by far the best review system i've ever used. This is my 3rd online store and it is definitely the goto review app for me and i recommend it to anyone serious about their online business.

Not for small sites, under-featured, too expensive.

The free version is under-featured and nearly useless (only 50 review requests per month.) The starter version at $25 per month doesn't add any features. You have to get the $300/month to get *some* of the features. And the good stuff is at the $500/month level.

Additionally, even while testing the free version, it was not performing anywhere close to what they advertised. We were getting only 1% review conversion, when 10% was advertised as a benchmark. When I asked support if they had any resources to improve conversions, they told me to upgrade to paid plan. When I said that their core service was not performing like expected, and we would need to see that it was effective, they said that the Free plan only sends 50 emails per month, because apparently Yotpo support doesn't know what a percentage is.

We use many paid apps, and every single one of them has a plan where we get a nearly full-featured service, with ability to implement and optimize, and pay for utilization capacity, rather then a brutally under-feature service which doesn't allow us to actually see if the service will have a positive ROI. Sorry, but I don't trust salespeople.

It may be cost effective and have a positive ROI. If Yotpo believed this, and trusted it, they would *at least* give a trial period (They don't have any trial period!!)

It's completely within their rights to not care about smaller sites, but if you're doing less than $1million revenue, there are more cost effective options out there.

I don't have a complaint about the software, really. Even though it under-performed, I bet that could be improved. Their plan and pricing model is just prohibitive.

Not working yet for us. Trying to fix it

I like the fact that Yotpo automatically sends review requests to customers and publishes them on the site.

I've been testing a ton of review apps lately. This being one of them. The app itself is solid but upon uninstalling it I realized my store speed score jumped from 50-59. Was surprised this app was impacting speed that much but glad I found it. Something to consider.

Great app allows a lot of customization even with the free version. Customer support is fast and accurate.