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Good customer service. Great app. I recommend Yotpo. Had some issues and customer service fixed them straight away.
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This app adds a nice touch to your online business. It's a way for customers to leave feedback and review their product/service. The only thing I had an issue with was embedding the code into my theme myself but Diane was very helpful in resolving the issue for me. With my permission she ultimately went into my theme and embedded the code for me. I would recommend for anyone starting a business. They have a free option available.
Thank you for taking the time to leave a review. We're happy to hear Diane was able to help get you up and running! We'll pass on your kind words.
I was trying to delete my accout and they help me within 5 mins. Authentic and fast customer service!
I contacted support and they helped me right away. Great customer service. Rep handled my issue promptly.
This is a great app. Even for the free version customer support is super responsive making changes on your backend.
Great customization abilities with collecting and displaying reviews. However, it seems archaic to me that you have to manually re-install whenever you update your theme (which is often from a good theme provider). Customer service is really slow (3 days to get my reviews back on the site) and it never seems to install properly. Many other apps have an automated prompt that brings the app to the updated theme AND prompts a CS person to check that it's working well. Pretty big oversight IMO.
When i installed the yotpo and going through the steps, i got to last step to install the widget and had an erro. I reach out to chat and Doner P solved my issue and able to get the widget install.
Thank you so much Doner.
John B was great. Added functionality to my site that I couldn't do myself or at the least would have taken me ages. Am very grateful!
I had some challenges with setting up Yotpo on my Shopify store, but Ruzsel J. swiftly resolved them within minutes. His efficiency and dedication are commendable. He truly deserves success within the platform.
Great customer service! I had a hard time setting up my star ratings so I reached out to support, Elven took care of everything very quickly! Thank you!!