Rezensionen (7.089)

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 91 % der Bewertungen sind 5 Sterne
  • 4 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
28. November 2023

I encountered an issue with the review carousel display on my homepage, but Ruzsel J from chat support had it fixed in under 15 minutes. It was the quickest and most hassle-free customer service I've ever had. I highly recommend Yotpo products for their excellence, not to mention their UI design is absolutely stellar!

PopShady Eyewear
Vereinigte Staaten
10 monate mit der App
Yotpo hat geantwortet 20. Dezember 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

7. März 2024

Spoke to Customer service, Ruzsel was amazing! We got on a call and he helped our problem in under 3mins.

Meshugge
Vereinigte Staaten
Etwa 2 jahre mit der App
Yotpo hat geantwortet 24. Mai 2024

Thank you for sharing your thoughts with us!

31. Januar 2024

Daniel S. provided the best costumer service!
Keeping this app for sure!

OilivingLife
Vereinigte Staaten
Fast 6 jahre mit der App
Yotpo hat geantwortet 7. März 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

13. Dezember 2023

I have been using this app for over 6 months. It's very user friendly and the support is quick. Special shout out to Ruzsel J for helping fix my widget issue. It literally only took 10-15 min from request to resolution. Highly Recommend.

Femdacity
Vereinigte Staaten
11 monate mit der App
Yotpo hat geantwortet 20. Dezember 2023

Thanks for your feedback, we really appreciate it.

12. März 2024

Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!

Sprayway
Vereinigtes Königreich
Mehr als 3 jahre mit der App
Yotpo hat geantwortet 24. Mai 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

17. Januar 2024

Great service! I needed assistance with the install and John G. was all over it. He had it up and running within the hour!

Thin Line Apparel
Vereinigte Staaten
Mehr als 3 jahre mit der App
Yotpo hat geantwortet 19. Januar 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

25. April 2024

Mitch was great help and answered my questions promptly and politely. I feel confident that they have my best interests at heart.

The Art of Resume
Kanada
Mehr als 4 jahre mit der App
Yotpo hat geantwortet 24. Mai 2024

Thank you for sharing your thoughts with us!

24. Januar 2024

Always fast and responsive customer service if there are any questions. The platform is easy to navigate as well.

Drink ZYN
Vereinigte Staaten
Mehr als 2 jahre mit der App
Yotpo hat geantwortet 30. Januar 2024

Thanks for your feedback, we really appreciate it.

16. Januar 2024

Rhenant was awesome with customer service when I needed it!!!
Thank you for a great Ap, and Great customer Service.

LUXE Heavenly Bodies
Vereinigte Staaten
Mehr als 5 jahre mit der App
Yotpo hat geantwortet 19. Januar 2024

Thanks for your feedback, we really appreciate it.

26. März 2024

Everything would have been fine if I hadn't noticed the problems that managers have been unable to solve for a long time. In fact, the support work is at zero level: one says one thing, the other says another, and as a result, something completely different happens. Support may claim something is impossible without providing evidence, and then apologize when evidence to the contrary is presented. Technical support here isn't much help either; they can't even implement simple things. After contacting support, you receive a survey form to expedite problem resolution—essentially, it doesn't help at all; nobody responds. Essentially, what I have here are global issues affecting the revenue and reputation of my store; support doesn't solve anything on its own, they send an email and disappear for a week... Perhaps this review will expedite the resolution of my issues? For now, I'll leave it here.

Goodevas
Vereinigte Staaten
10 monate mit der App
Yotpo hat geantwortet 1. Mai 2024

Thank you for your feedback. We're sorry to learn that you're experiencing difficulties with our Reviews product. We sincerely apologize if it took time for us to respond to the ticket you created. Our support team has made efforts to contact your team and had a joint call with your staff. Our latest communication said that your team would send us an email listing all unresolved matters. However, we have yet to receive this email. Please reach out to us so that we can better understand those issues. Your satisfaction is our top priority, and we are here to assist you in any way we can.