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Orly was amazing! Helped me resolve a task perfectly. Orly was extremely patient and quick to help. Anyone would be lucky to have Orly as a customer support at Yotpo! Thanks Orly!
This app is very buggy. It does the job, but not without a good deal of pain. Recently published reviews don't appear readily on the carousel. There's very little customization for what you pay for.
Thank you so much for taking the time to leave a review, we really do appreciate your feedback. We're sorry to hear you didn't have a great experience. We always encourage each of our customers to learn more about our products and pricing on our website before jumping on board, but understand sometimes it's just not the right fit!
Our team has reached out; if you'd like to get in touch, we'd be happy to help you further. In the meantime, thank you again for your feedback.
it's great of the service, I came to errors when I upload my review files, RT and Kenneth John M helped me a lot, quick response!
Kenneth John M was fantastic at helping me with my request on how I would like the reviews to show on my product page. Sorted really fast. Thanks so much!
Excellent app! I installed it on my shopify store http://www.geekfactors.com and it worked like a charm!
I was helped by one of the Yotpo representatives named Ronel and he assisted me when I was super confused. He collaborated with me in my store and took care of everything I needed to be done I was having trouble with. Awesome service and extremely prompt with assisting me. 5 Stars x2
RUN AWAY! We tried to make the switch from Judge.me to Yotpo in order to get the Google trusted reviews integration. We have the enterprise version so we had a custom implementation. The implementation took 7 months due to lots of issues on the implementation and account management teams, and it FINALLY went live yesterday - at which point over 10,000 customers were mistakenly sent review requests for extremely old purchases, in some cases orders made 6 months ago. We're now dealing with a flood of confused and annoyed customers. This was after being assured that only customers who ordered in the last ~3 weeks would be emailed. Literally the least professional and biggest waste of time I've ever encountered.
Thank you for taking the time to leave your feedback, it is invaluable to us. David from our customer support team has reached out to you and we are still waiting on your response. Please feel free to reach out to us at any time, and we would be more than happy to help you with any issues or concerns.
The customer service provided by Yotpo is amazing. We were having some issues with integration and contacted their customer support with the expectation of receiving instructions on how to do what we needed to do to display our reviews and optimize the site. Instead of giving us the instructions, Kenneth from Yotpo actually went in to our site and set everything up to our satisfaction, which took him almost an hour to do for us. The versatility of the site is also great. Wish we would have found this reviews provider first. Update: When our site glitched on Shopify's side, Happy S put it right back to how Kenneth had it. Great service!
Yotpo is great, these reviews add credibility to the product and are helping us massively
Eunice and Ed have been great when helping me, hoping this all comes to life once my emails go out! Product sounds awesome, fingers crossed!