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Mary Ann and Gimbert have helped me set up Yotpo and move it to my desired location. Both are amazing and very helpful.
This company has the best customer service. Does not seem to matter that I am on the free plan, someone is always available to chat to help me solve issues. They even go in and fix them for me. Awesome service!
Not a happy camper. Not getting straight answers to many issues. Review not pushing, Review not publishing, rewards not working properly. You are back in the penalty box again!
Thank you for sharing your thoughts with us, and apologies for the inconvenience. After looking into your account, we saw that our team was able to assist you with this issue. If you're experiencing difficulties, please reach out to our support team for help.
Wonderful customer service assisting me in adding the widget to my site! I appreciated the help because I am not techy.
Allen M. was so helpful in getting my account set up with Yotpo. We had two existing accounts from a previous experience and I needed to close one in order to set up a fresh start. He was quick to respond and easy to work with. My issue was taken care of in just moments. We are now ready to get started and start collecting reviews on our site!
This app is great! The customer support person Ruel was very helpful.
Highly recommend it.
Thank you so much
Thanks for the awesome feedback, ShopnDrop!
Best free review app on Shopify. Thanks!
I agree with the other negative reviews popping up. I'm leaving 3 stars just to say thanks for the while we have the free plan, but no more.
We have used the free version of Yotpo with great success but as a growing e-commerce store the added functionalities are a must. The Starter plan - $25 /month only gives you incremental features, then it goes to the Pro plan $399, Powerhouse plan $699/ month, an extremely steep and unrealistic increase in prices. Ideally we would of loved the Pro plan functionalities but weighing the cost benefits, we've decided against it which is a shame.
We're now using Judge.me, although the interface is not as sophisticated as Yotpo, they provide most of the functionalities we were looking for, amazing support, and they are constantly adding new functionalities listing to user feedback. That's how a app is supposed to be. The price point - $15/month is no where near what Yotpo asks for.
英語がわからないのですごく時間がかかりましたが、新設に対応していただきありがとうございました。また困ったことがあったらよろしくお願いいたします
thank you so much
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Jo was very polite and the best part he fixed my issue. The reviews were showing up in two different places. Amazing!