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I'm having to revisit this review for the fourth time - if you are thinking of using YOTPO - DON'T DO IT - unless you are happy to while away your PRECIOUS hours in Yotpo support chats while they promise to fix whatever is causing some random reviews for some completely different store (ie not our store) appearing in our account which basically uses up your entire monthly review credit ... I have been promised that this has been escalated, it's been fixed and that we'll be recompensed with a credit .... none of which has happened yet ... I recommend looking for a better app. If I could give zero stars I would but it seems to be locked on one
Thank you for reaching out and leaving your feedback. First of all, we would like to apologize for any inconvenience you have experienced. Our support team manager has reached out to solve the issue and to ensure everything will be operating smoothly going forward. Should you encounter any issues - do not hesitate to reach out to us at any time.
I had some issue to import reviews from my previous review app. Ronel did an excellent job and did everything for me in the back-end. Good support.
I dealt with Louanne who helped me transfer reviews from our old shopify store to the new one. Great service and done in a timely manner.
Thank you for leaving a review, we really appreciate it.
Reinier D was very helpful. Love the app and the customer service is outstanding. 100% worth the money!
Gimbert was super helpful! I'm a small shop and needed help with the widgets. Gimbert listened to my concern over a quick chat and fixed my widgets to reflect how I want to run my business.
I cannot yet rate the app itself, but customer support has been amazing! Quick, dedicated...Mark did several customizations of my webpage.
Top!
BEST CUSTOMER SUPPORT TEAM EVER !!!!! I LOVED HOW THEY HELPED ME AND WORKED ON MY SITE!! I can vouch for them!
I literally was about to delete the app because of some issue and no answer for 5 days. But I wanted to try it one last time and met Eunice and Junalou who were simply the best support! Always friendly and helped me with everything I needed to resolve all my problems. Thank you!
I really appreciate Orly P who helps me a lot!! Good customer service! Figure out my problem soon!!!
Good customer service. The app interface could be a bit more user friendly though and there are delays with publishing reviews