Product Reviews by Yotpo , 6.855 Rezensionen
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Great app, been using it for a short time, but really impressed with it. Great way to attract new customers, and also great to see what our loyal customers think about us. Great job!
Have only just installed the app, so far, so good. Ronel was very helpful with queries when setting up. Dropped review to 4 stars...it seems I skipped a step upon set-up to automatically send review requests to my past orders (I.e. those prior to integrating Yotpo). Eunice was so helpful, stuck with me and arranged for the past order review emails to be sent. It took 3 weeks for the root of the problem to be identified and resolved. I feel either the instructions need to be clearer, or there needs to be the option to send them mails once someone has set up their account so that if the step has been accidentally missed, someone can go back and send them mails. (I must note I am on the free account, for now)
The app does the work of collecting reviews. However, note the app stops collecting reviews when your shop sells over 50 products a month. I had installed this app in the middle of the month with over 10 orders processed in my store to start with, so it quickly reached the limit and now the app has stopped unless I upgrade my plan.
Our site sells over 50 products a month regardless of the help of this app, so it is difficult to understand why the plans are charged based on products sold. Only a third of our customers return with reviews so the plans should be charged based on the number of reviews collected.
Thank you so much for your feedback. We always want to ensure a business is on their 'right fit' plan -- meaning how much they're paying should align with the services their receiving and what their business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business and can be found across the industry.
Our pricing model is available on our website and in your Yotpo admin - For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. As part of Yotpo's effort to generate the most reviews for our customers, we offer 200 extra orders for new users to help get them started in the best way possible and generate reviews from past orders.
If you would like to get in touch, we would be happy to assist you further.
Thanks again for your feedback!
this is a great app - it has boosted our reviews HUGELY!! lovely customer service too, always quick to resolve any issues.
Great app! Spoke with Warly, when I could not find a setting and Warly was very helpful and professional.
Thank you for sharing your thoughts with us!
These guys have great customer service, always very helpful whenever I need them!!!!!!!!!!!!!!!!!!!!
Just installed the app and had some doubts, the customer service is very quick to respond and James helped me clear my doubts and resolve my problem, Really looking forward to use their service to maximize our sales in near future.
It can be installed automatically, however, as the account issue, I select manual. It need a little knowledge about coding. The give me good professional service team. quick respond. good product. thank you.
We recently integrated Yotpo into our online melts and tarts store www.randomwax.com. Integration was very easy, and though I'm not a huge fan of non-scrolling elements (like the Yotpo tab), overall the app is very clean, nice, and usable. We've gotten a number of reviews, but the app hasn't started generating any additional revenue yet. Seems like a great tool, but I'm hesitant to rave about it just yet until we get more traffic.
On a side note, be careful about setting up the mini-site for SEO. I tried following the directions and ended up breaking our site for a morning. It really is for advanced users!
If you're considering using Yotpo, though, I'd definitely recommend giving it a try. For most ecommerce sites, the app should add a lot of value.
It's nice and perfectly works well