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My experience has been great. I had a problem trying to paste the reviews stars between price and product photo. I followed the instructions of Yotpo but it didn´t work at all. After trying many times I contacted with Yotpo Support. Diane fixed everything and very quick. She is amazing¡¡ I give her a double 10 ¡¡ Thanks Diane ¡¡ I appreciate your help very much. :)
Just installed Yotpo app and installed my reviews, but didn't see them on my store. I started a chat to figure out that issue thats when John B came in. Very helpfully from the start to a look at my account a assured me that it can take up to 24hrs to updated and was there for any other questions I might of had. Appreciated John B
Danreb, Support Agent --Total legend! Was able to assist in record speed and get us up and running with collecting Site Reviews. Thank you again -AJ
I spoke with Simoun regarding the installation of YotPo on my website https://www.sexdolls.com and he was absolutely amazing with his responses and more than proficient in English. So far it looks like this app is perfect for displaying my reviews and I can add custom views around my website. Looking forward for my account to update so I can see the carousel in action and get a review tab on my product pages. I Highly recommend Yotpo instead of Trustpilot as they are cheaper and their support is clearly a lot more competent and caring! Thanks Simoun!
great support, couldn't integrate myself though. Handy for requesting reviews as customers tend not to do them autonomously.
I wanted to reposition the start rating on my products and Nick S. helped me fine-tune my theme in a matter of minutes- super support- highly recommended!
The application is the best of its kind.
Very helpful for every business. Very good communication with social media and very good support. Whenever I needed some help, I got it right away
To remove the code go to your theme's "edit code" section. Then click on "Templates" and look for "product.liquid" then delete the line that contains "yotpo" in it. Save your time cause after you uninstall this app the code still stays.
The interface for this app is poorly designed and not easy for clients to work with. I've also had issues with being billed twice for one subscription and haven't received any answers from their support team to remedy the situation. Buyer beware -- there are plenty of review apps out there that function better than this one and offer MUCH better support & billing practices.
Thank you so much for taking the time to leave a review, we're sorry to hear about your experience. We've recently remodeled out interface, updated our billing system, and expanded the capacity of our support agents to be available to all of our users 24/7. If you'd like to get in touch to learn more, we'd be happy to help.
Best Customer Service Team :) Very prompt and helped me resolve all issues in no time. I just wish YotPo allowed integrating reviews from Amazon.