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Radly did an awesome job! Effective and efficient worker!! Great experience w/ yotpo! Second time using this app and so far so good!
I reached out to Yotpo Customer Support with an error I was receiving and had the greatest experience ever!! I worked with Daniel P. and he was so efficient and helpful, and just made the process extremely easy. I have never had a Customer Representative be so thorough and communicative, he is THE BEST!!!!
拡張性もありとても優れたアプリです。
他にも色々試していましたがこちらに統一していこうと思います。
メニューの大半が英語ですが、設定で日本語を選ぶとお客様への表示部分は日本語に切り替わります。
カスタマーセンターも非常にチャット対応が早く的確な答えが返って来るので安心しました。
プラン的にもかなり柔軟で始めやすいです。
ガンガン活用していこうと思います。
追記
レビュー上でカスタマーの名前が本名で表示される仕様であり、お客様からニックネームに変えてほしいとの連絡がありました。
やり方がわからずチャットで問い合わせた所すぐに対応してくれて非常に助かりました。
ただこの仕様は設定上変えられないということで日本のユーザーには合わないかもしれません。。。
Thank you for sharing your thoughts with us!
Mary Ann from customer service was amazing! She was fast efficient and resolved my issue in a reasonable amount of time!
Thank you for your review. We'll pass on your compliments to Mary Ann!
Very nice customer support. Junalou helped me resolve my issue with no extra fluff and confusion. Overall, I'd say Yopto is a well-built platform for importing and acquiring customer reviews. Everything from the dashboard to the widget seems very solid and legitimate. Perfect for bringing customers in with their beautiful review widget. Highly recommend compared to others I've tried.
Thank you for taking the time to leave a review, we’re so happy to hear you’re enjoying using Yotpo.
I transferred my store to a new platform and although the reviews transfer was arduous Yotpo stepped in several times and made the process painless. They did all the heavy lifting, now my hard won 4.95 rating is visible for all to see on my brand new shiny website.
Eunice was so helpful in answering my questions and helping me streamline this process. Couldn't have been happier with her assistance!
EDIT: The migration process is painful!! It's not as easy as advertised and we regret switching from Judge.me now. And even though we're paying $120 / month, there is Yotpo branding in all widgets and emails. If you're a small business, there are better options. Seems like a pretty good reviews app so far. And the customer service is very good! Would highly recommend.
Hey, Jailene from the Reviews team here 👋
Thank you for leaving a review. We value your feedback and apologize for any inconvenience this may have caused on your end. After looking into your account, we see that our team resolved any issues around migration and demonstrated how to edit the logo within email review requests.
If you're still experiencing issues, please reach out to us — we're more than happy to help and we want to make sure that any lingering concerns are addressed.
App has been great and the support has been just fantastic. Particularly, Edcel has been wonderful in helping us out with our custom requirements and has gone above and beyond in customer support!
Great experience using this app - Mark was genuinely helpful! My problems were solved pretty much immediately