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Customer service is terrible and the app is not performing well.
The guidelines are unclear and Customer Service further confuses customers. For the majority of them, are not familiar with their company policies and have language barriers I think. They are super slow and just send out links to clients for you to get by. Becarefull, you might lose money dealing with them, time and energy. They are not helpful at all. I'am not talking about one experience, most of their agents offer poor customers service. Something smell fishy with them. There is no transparency, they are hiding information to people.
Thank you for leaving your feedback. Firstly, we'd like to apologize for any inconvenience you may have experienced. After looking into your case, a customer support agent has reached out to you in order to assist you but unfortunately, we have not heard back from you. If you are still experiencing any lingering issues, please feel free to reach out at any time and we will do our best to help.
I’ve had this app for several years and love it. Great outlet for customer reviews. I recently switched e-commerce platforms and Yotpo support (Neah) was so helpful with assisting & troubleshooting. Great service!
Only just started setting it up and have used their support quite a bit. Always reply straight away and extremely helpful. The app itself is working great. Highly recommend
So far so good! I’ve gained some customer reviews, which helps build trust from potential consumers. Gimbert was also very helpful in assisting me with getting my email settings corrected!
I found Yotpo and installed it in my store. Amazingly this application is really the best application. User Interface easiest to understand and maintain, Customer support 10/10. I highly recommend it for the other users too.
Thank you for your review, happy to hear you're enjoying Yotpo so far! Please let us know if there is anything we can do to help you.
Love this app I have been trying to find a good app for reviews. The customer service team was very helpful especially The representative who helped: Pauline. Would definitely recommend this app!
Hi Ase' BodyCare! Thanks for taking the time to leave a review, and for recommending Yotpo!
very good, but I didn't know how to work it but if they need help super 100% willing to help I recommend it
Allen from Yotpo is a great customer service representative! He helped me a lot by providing effective solutions to any issues that appeared on my website.
Thank you for sharing your thoughts with us!
Online help has been great and very prompt! The app is easy & intuitive and I look forward to using it more for my business.
Thank you for your review, happy to hear you're enjoying using Yotpo.
This app is violating the GDPR. Very sneaky. I installed it and was welcomed by a pop up saying "thank you for installing, we now have access to your customer base and we have the liberty to email them". I had contacted Shopify support and their support thrice and they still have not undone this.
Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us. We do want to clarify that Yotpo is committed to the GDPR and our platform is fully aligned with the global privacy laws. Please see our privacy guide for more information - https://www.yotpo.com/yotpo-privacy-guide/
During installation we allow our customers to send up to 200+ extra review requests to past customers, in addition to their automatic review requests which will be sent to future shoppers. Note that the emails that are sent are from your behalf and based on your customers' consent to receive emails from you.
Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.