Yotpo Product Reviews & UGC

This app was really confusing to set up and I didn't receive any help from the company after reaching out several times. You would think that they would respond quickly to a potential customer, especially because it seems like a big, reputable company. I had to pretend I was a huge customer with 1000's of orders per month, then they got back to me right away. That was really disappointing that I had to lie to get a reply. Particularly, Jamie Conway never got back to me -- but then replied right away when I said I was a big customer. I wish you would give everyone the same treatment Jamie. Or if there's no support for small customers, just plainly say it. Then I spoke with Dan McHugh. He was helpful and answered many of my questions. Then I never heard from him again after our first phone call, which was also disappointing. I was surprised that he couldn't answer simple questions like "What happens when I enable automatic emails? Which of my previous customers will receive those emails?" It's not his fault -- he should be trained in these sorts of questions by the organization. Now I have things set up correctly and the app is working fine, which I had to figure out on my own. I have found the best way to get help is you have to create a ticket. I really appreciated the support from Leizel Ann. This was the first person who actually got back to me and answered my questions. Thank you Leizel Ann and I hope the rest of your company will follow your example of great customer service. 5 stars for Leizel Ann. The app works fine, I like the fact that the customer can compose the review right in their email directly, rather than clicking to another page. I have the "Reviews widget" set up so all the reviews will show up automatically on my "Reviews" page, most recent reviews showing first. I am using the free plan. If you try this app, I hope you will have better luck than I did with setup and getting support from this company.

The reviews were not visible on the website, I reached out to customer support and they solved the issue immediately. Radly E was really helpful, great customer service. Thank you!

Very pleased with the services! Orly has offered a great help and fixed all the problems. Highly recommended!

App is limiting, and interface is complicated. Their support team is non-existent. Avoid at all costs, it'll take even more time when you have to switch to a different review app like me.

Warly S. Helped me out today, very professional and quick communication. The service itself needs some work to be done but customer support was good.

We just added the app to our Shopify platform and very impressed on all the features. I reached out to chat with Doner and was assisted almost immediately and questions answered. I really appreciate it! Thank you.

This is a wonderful app to showcase your reviews and also to collect them in the future. Its very easy to get started and user friendly. I did have an issue installing the final stage of the widgets. I reached out to support and not only did they help me, they practically did everything for me, it was so nice as I am not the most tech savvy person. Rein was absolutely incredible, so responsive, and was very patient and held my hand every step of the way. Thanks to Rein, my reviews are all updated and resolved all the technical issues that I encountered along the way. Very pleased and highly recommend Yotpo and especially Rein.

Their customer service is rude. The company seems to only care about emails rather than collecting reviews.

Worked with Rhemy R, he was professional and patient as I had a few changes that needed to take place which took some time. Logged back in for another correction too with no issue

Great app - easy to navigate. The collection of reviews seems to have a good conversion. The support is fast and fantastic helpful.