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Junk software, and contacting customer support is not helpful at all, data syncing is a waste of time!!! Do not use!! !!
We're sorry to hear that you've experienced issues while syncing your data. Our team has been in contact with you and we've resolved the issue. We've tried following with you on several occasions, but we have not heard back. If you're still experiencing issues, please let us know.
James was a pleasure to work with. He's been incredibly helpful! Can't be thankful enough! Superb service & support!
Customer service was amazing. Great communication, step-by-step instructions on what I needed to do. Very responsive and helpful!!
They have a responsive support team when you are on the onboarding. I give Yotpo five stars. Nick supported my need within minutes. Thanks for all.
They were with me for about half an hour and solved all my issues. Great service even on a free plan.
pricing is not clear. i can't count on this app. performance also very slow.
It took ages to get any human from support to answer our questions. It would be great to get response from support quicker
Just installed, Looks great excited to start using it fully! Nick S Helped me so much in getting it to work. Awesome job!
John B was most helpfu! Patiently looked for the file in our theme where codes needed to be inserted for the Star Rating to show! Great support!
Once you install the app, it pulls your orders and emails are sent out. This is a problem as Yotpo does not check for marketing options. This information would have been good to know before I installed the app to see how it would look on my site, and then uninstalled it when I realized its appearance would need to be adjusted to match my website design. In less than fifteen minutes, the damage was done and my entire customer database was sent emails by Yotpo. Customers are *still* receiving emails and I've emailed Yotpo telling them to immediately stop sending. No response. My request to cancel my account was received with a canned 'please let us know your feedback' reply.
I would not recommend using this service until Yotpo:
* check that only customers who are okay with marketing receive the email
* ask the Shopify owner if it is okay to send emails to past customers, or at least revisit its workflow and make improvements