Yotpo Product Reviews & UGC

After uninstalling the app, the very next day it sent an email to a customer whose item is en route still. What?

This is a great proposition and exactly what you need to increase your conversions and jet fuel your ads. Like with a lot of Shopify apps you have to upgrade to their more premium plans so I did that as it had the features I wanted. I've been having a terribly difficult time trying to extract the value that Yotpo are selling though. The onboarding is awful. It's very clunky and takes too long to setup. The automatic email review feature isn't working for me and there's no workaround to manually whatsapp the customer and get picture reviews so I'm unable to get any value from Yotpo, just wasted time. I was better of with the free Shopify reviews app. I'm on the growth plan which is the tier above the 1st one but it's still missing video reviews unfortunately. Customer service is very attentive and quick to respond. But have been unable to get me to a position where emails are going out and collecting picture reviews. This is all I want.

I moved from free version Judge.me to Yotpo as Yotpo looked great and lots of raving reviews about it. I was told about the visual UGC plan which I also added. The review app is great that you can leave images - however, the customisation of the email for review requests is quite basic and clunky. If you want to update the follow up email it resets everything.
The visual UGC has some issues too - with things like product album not being able pull from a source of images. I've also had a few issues with the homepage gallery how it shows up on shopify - in which support has taken about 5 days and counting to fix when I thought it should be a simple fix.
Uncertain about this being worth the money as of yet as there is not much perceived perks compared to free version of judge.me yet. I'm glad I didn't pay for the prime version that sales recommended yet as it wouldve felt like even more wasted money.

Great app and customer service. Very helpful team and respond very fast. Thanks for your service.They helped with all my issues

Kenneth John M helped me out with our self created problem on day 1 and was very quick and efficient!

I haven't really gotten to use it yet but their customer service is good Gimbert was great! ........

simple to install and use great clear instruction.

I just wish some of the advanced features were available at a lower price. Support has been helpful though (if a little bit slow). Dani

I don't have the patience to sift through all the help articles. Their 24/7 chat service is great and Mark was able to clarify things and get me up and running in no time.

$119 a month in order to be able to upload your reviews from an other platform to multiple products. Not just one time charge but monthly. Waste of time and definitely not worth the money.