Yotpo Product Reviews & UGC

As a large brand, we sadly cannot recommend any of the Yotpo's modules. The platform is extremely buggy, most of the features can't be accessed the majority of the time, switching between stores is a nightmare. One of their other modules also triggered an issue on our store that costed us hundreds of thousands of dollars and all we were offered is a one month's subscription discount. Yotpo's platform is behind, poorly maintained and technically unstable.

I installed Yotpo thinking I'd set it up later the next day. When I got to it the next morning I found it had already emailed review requests to my subscribers without my knowing. I lost a handful of subscribers because I didn't even get to brand the emails going out or manage the communication. And there's no way of pausing it other than uninstalling the app, which takes 48 hours for Yotpo to get around to doing.

Updated Review 05/29/24:
Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see:

Let me transfer you to one of our support agents.

7:08 PM
All our agents are currently busy.

7:08 PM
How about I create a ticket for you?
A support agent will follow up with you soon.

So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues.

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I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.

Scam company.
Once you cancel your subscription, they’ll tell you your annual fee is non-refundable—even if you’ve only used it for a month or two. They won’t prorate or refund the unused portion.

What’s worse, they never inform you of these unreasonable policies upfront. No warnings, no notices, nothing.

After you’ve paid, you’ll realize that Yotpo significantly slows down your website, especially hurting CLS performance. When you decide you no longer want to use it, they’ll just say, “Your subscription is canceled, but you won’t receive any refund.”

Shopify Plus support will simply tell you, “It’s a third-party app, there’s nothing we can do.”

Total scammy behavior.

Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months.

We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits."

This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again.

I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides.

We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!

We had a terrible experience. The whole platform was buggy for us and it took forever to get things done. The final straw was that emails for reviews post purchase just stopped going out with no explanation. We switched to a new provider and got 3 reviews in the first hour (while not getting any in 30 days on yotpo.)

Update review.

Our reviews were duplicated when the Yotpo team imported our reviews from Stamped, and they don't have an easy way to hide duplicate reviews. Also, instead of sending reviews for orders as they came in - Yotpo's system retroactively sent emails for older orders (from six months ago) and used up all of our order limits for the month in one shot.

Yotpo is one greedy company. They suck you in with the "Free" card and then if you want any of the extra features it turns into big bucks and a year contract. On top of the big bucks, they limit how many reviews you can request and then you have to pay an overage fee per review. Save yourself some time and money and go with the Shopify review app.

I ended my subscription with Yotpo over a month ago within the free trial period and they're still trying to charge my credit card for a service I don't use. I've reached out to customer support several times regarding this issue and they offered no concrete solution. There is no option to end my Free plan subscription with them, there is no option to remove my credit card from their dashboard. I'm incredibly frustrated by the lack of transparency and support by the Yotpo team. If I could leave you a star rating in the minus, I would.

We moved to Yotpo from Loox and it was a big mistake. We were mislead on how advanced is the app. We had all customization options available on Loox on the plan of 40 per month and on Yopto we can customize very few things paying 170... Yotpo charges you for everything (extra review requests sent too) and on the top we spent days trying to migrate to the app and it was a bug on a bug on a bug.
After using it for 2 months I noticed that we do not get any reviews with photos or videos and we used to get several per week on Loox. When I asked the support how I can improve the landing page for the review request in order to get more reviews with photos/videos they told me that I should move to a more expensive plan... On Loox it was available on basic plan.
If it's your first review app probably you'll find it fine but when you've already tried couple and have experience, you'll see that Yotpo charges you for nothing. It's not worthy of the pricing they offer.