Rezensionen (7.024)

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 91 % der Bewertungen sind 5 Sterne
  • 4 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
29. Juni 2024

Hi, I am not using the app, how can I delete all the data in my site? I also installed and Yotpo Email Marketing & SMS and Yotpo Loyalty & Rewards and want to delete their data as well.

ALECRIM.lab
Brasilien
Ein tag mit der App
Yotpo hat geantwortet 10. Juli 2024

We're sorry to hear you're leaving Yotpo. Our team has contacted you to address your inquiries and to hear your feedback on our product, please feel free to respond to it.

Also, we have gone ahead and deleted your Yotpo account data (Reviews, Loyalty, and SMS) as you requested.

Bearbeitet am 23. Mai 2024

May 23 review - UPDATE
I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good.

However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating.

March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating).

So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing.

I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!

erinsfaces
Vereinigte Staaten
3 monate mit der App
2. November 2023

Works fine out of the box if you don't want to make changes. However, customizations are very limited. Maybe it's just the theme we use, but I've experienced a lot of issues with alignment and display on our collection pages and product pages.

Be warned: there is no way out of the box to resize anything. I updated to their "3.0 widgets" and the UI is definitely a downgrade. As someone with little coding experience, it's frustrating that I can't make that many changes without contacting support. Reviews are supposed to be a trust signal to customers, yet there are layout and spacing inconsistencies right out of the box. How come I can't resize the stars or text to match the style of the rest of my site?

If your collection pages have 2 product columns, the review stars will probably cause alignment issues. Again, I'd expect there to be some customizations that let me align and resize UI elements. This is not the case and will require coding experience.

Their support is friendly enough. Any problems usually get fixed, but not without a lot of back and forth. With there being so many review app options out there, Yotpo just takes more effort than it's worth to make it work right.

Chike Nutrition
Vereinigte Staaten
9 monate mit der App
7. Dezember 2023

The app was working great for the last 2 years but recently the reviews widget is on my website twice and I am unsure how to get it off and it had incorrect reviews for one of my products. I contacted customer support and I am still waiting for a response. I went on the chat and it had me holding on for eternity (45 mins) and no one helped me. The only issue I have is the time I have to wait to hear back.

Kennedi’s Essentials
Vereinigte Staaten
Etwa 4 jahre mit der App
Yotpo hat geantwortet 20. Dezember 2023

Thanks for your feedback, we really appreciate it.

2. Dezember 2023

Reviews show up which is the only reason this product gets more than 1 star. My challenge with Yotpo is it's incredibly buggy and you have to constantly work with support. The support team themselves are very kind and work to solve the issue but for how expensive Yotpo is I really don't think it should be as buggy as it is.

Bring
Vereinigte Staaten
3 monate mit der App
Yotpo hat geantwortet 20. Dezember 2023

We're sorry to hear that you're experiencing issues with our Reviews product. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.

5. März 2024

Extremely slow customer service response. And even when you get a response that doesn't mean that issue is resolved. I am still waiting for their response. I have been writing emails for the last 2 weeks for that particular issue. If I am lucky somebody will respond in 5 days

Hobby Trendy
Vereinigte Staaten
28 tage mit der App
Yotpo hat geantwortet 24. Mai 2024

Thank you for taking the time to leave a review. After looking into your case, we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.

2. November 2023

The app is good, but the customer service takes way to long to get help. The help was good once connected but the wait was not acceptable.

Highland Tactical - Dealers
Vereinigte Staaten
2 monate mit der App
21. Februar 2024

Hi , thanks to Ruzsel to clarify my doubts.

Audiben store
Spanien
7 monate mit der App
Yotpo hat geantwortet 24. Mai 2024

Thank you for writing a review — we value your feedback.

21. Dezember 2017

I've been using this app for a few years now. It does a good job collecting reviews. There are quite a few limitations for the paid version that we have. I'm not a fan of the social push it offers. The email templates are pretty clunky.

Fringesports
Vereinigte Staaten
Mehr als 9 jahre mit der App
Bearbeitet am 30. Dezember 2019

Ruel who helped me with my issue is definitely a 5-star employee, but in the past, I've worked with other sales reps and had to go back and forth over the same issue, and even though it would have been much simpler to explain over the phone, they would not get on a call with me. It's also hard to locate the support option on the website. But Ruel was a total pro with my most recent issue!

Rheos
Vereinigte Staaten
Fast 8 jahre mit der App
Yotpo hat geantwortet 30. Juni 2020

Thank you so much for taking the time to leave your feedback, we're sorry to hear about your experience. Our support agents are indeed total pros :) and are now available 24/7 through email & chat.If you would like to get in touch, we would be happy to help you further.