Product Reviews by Yotpo , 6.857 Rezensionen
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This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating).
So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing.
I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!
I had a specific issue and Daniel P. from the support team was very helpful and able to help out quickly. Yotpo and the support team have been great!
Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!
Spoke to Customer service, Ruzsel was amazing! We got on a call and he helped our problem in under 3mins.
Yotpo is easy to work with and I've been able to customize my Review widgets to an extent that I wasn't able to with our previous service. The customer service is also amazing. I spoke with Rhenant, and was helped within 5 minutes. So happy we switched over to Yotpo!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Gabriel S. was such a great help and made setting up the review widget and star rating widget easy. He did all the work and was even able to move things to different parts of the page and helped with sizing and styling. Anything he couldn't help with he escalated to the developer to get it resolved. Thanks again!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
The experience with the company was great- Their customer service is amazing! We were helped by Doner P and he definitely saved the day for us. <3
Thank you so much Ruzsel J for your patient and support. Verry happy that I got my problem solved on the spot. Thanks again
Thank you for writing a review — we value your feedback.
Customer service team is so helpful! Jeorge Kenneth V was so great when we needed help changing our coupon for people leaving reviews.
Thanks for your feedback, we really appreciate it.
Ruzsel j helped me out and was able to do so many custom things I asked him without fail. Very quality customer service.