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Orly was super patient, extremely helpful and a huge lifesaver! We recently made some changes to our product offerings and we needed to import some reviews from an external source and Orly helped every step of the way. The Yotpo app is full of neat functionality and it looks great on the site.
Update on Feb 10/2023. James Edmar C was super helpful, kind and patient. It seems Yotpo has improved the way they import reviews via csv; no longer via email, and can now be done via chat! Thanks so much for your help and for making this improvement.
Really great customer support experience with James and Reinier. I was attempting to connect Yotpo with Klaviyo and James was able to understand and identify what I was doing wrong very quickly. Fantastic experience. Reinier helped me import my reviews when their self-service tool was down. very helpful.
The app is great, but even greater is the customer service. I used the help bubble to ask a question and the assistant not only told me it was possible but went on to fix the issue for me along with some coding he changed to optimise my website, just because he noticed it could be better. Amazing! 10/10 service.
Great interface, more tools than I imagined and the email function is priceless! We were able to grab over 100 reviews in a week in response to the email requests. Love it!
Amazing app, i love it, the people loves to see reviews
Love this app. It really works...I'm getting lots of reviews, and sharing great reviews is ridiculously easy - basically one click, and the post looks great in Facebook. Very happy!!
使いやすく、信頼性のあるレビューも集まりやすいのでとってもおすすめです。英語対応にはなりますがサポートも迅速で、インストールや設定がうまくいかずに問い合わせをしたら代行してすぐに運用開始できました。サポート面が手厚いのはユーザにとっては嬉しいポイントだと思います。
2023年追記
サポートのArvenは私たちの疑問・やりたいことに関して的確で完璧な仕事をしてくれました！
I love their customer service and the app features. It really helps building social proof for your store.
Hi there! Thank you for taking the time to write a review, we really appreciate it. Glad to hear we're hitting the mark and you're enjoying Yotpo!
Ronel was so helpful! Literally one of the best customer service experiences I've ever had. Shot out an e-mail and within the hour had a response with a resolution!
I contacted Yotpo customer service chat because I was having problems seeing my reviews and star ratings on my website. Ronel the customer service rep helped me installed the proper widgets on my website and within minutes I was able to see the reviews and star ratings.