Reseñas (7.073)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 92% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
15 de julio de 2022

the worst customer service I have ever experienced, if you think you need help do not use this app, on the other hand I could not finish the installation because it was very complicated and when I asked a question I had to wait 24 hours for the answer, they just They know how to send marketing emails and they have been blocked in my emails.

Life for Pawz
Estados Unidos
3 días usando la aplicación
Yotpo respondió 14 de agosto de 2022

Thank you for taking the time to leave your review, we truly appreciate it. We apologize for any inconvenience you have experienced. Our customer support has tried reaching out to you twice, but unfortunately, we did not hear back from you. Please feel free to reach out to us at any time either by replying to our emails or by opening a new support ticket.

16 de octubre de 2023

The worst customer service. Downloaded this app and uninstalling it just as fast as I did because of the crappy support I just got from Joian Z. You need to do better. Loox works just as fine even better and cheaper. Your prices are not cheap and to get such unhelpful support is a shame.

AMEKANA
Estados Unidos
3 días usando la aplicación
Yotpo respondió 28 de noviembre de 2023

Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you several times, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.

19 de agosto de 2022

Can't get anyone from customer support to respond even once - paid for the higher plan too and hoped the app would be good but feeling very let down

Sexy Emporium
Reino Unido
3 días usando la aplicación
Yotpo respondió 4 de septiembre de 2022

Hey, Jailene from the Reviews team here 👋

Thank you so much for your feedback, and our apologies for any inconvenience you may have experienced. We were unable to reach you via email, but when you reached out to our support team on August 22nd, you chatted with our team about costs as well as the features within your plan and settled on a solution. If there's anything else that we can do to help, please reach out to us at any time.

10 de diciembre de 2017

the program works well but it is extremely is high. We are looking at $300 + for their app. i will be switching to a different provider
AS for removing the code after installing is a nightmare. I WOULD NOT RECOMMEND USING THE TRAIL.

Dermacol Comestics
Estados Unidos
3 días usando la aplicación
1 de enero de 2017

Be careful when installing this stupid app. They automatically sent an email to every single customer of mine without even asking for an approval.

Extremely stupid automated feature. Instantly uninstalled this. My better recommendation would be Stamped.io , known as Product Reviews Addon in the app store.

They don't even reveal their pricing on the website. Blatantly slow customer service as well.

Koyara
Malasia
2 días usando la aplicación
1 de febrero de 2018

$14K per year (required annual contract) for functionality that I can get from Stamped.io for $99 per month??? Not sure which suckers are going for that... I do not recommend.

Discriminant
Estados Unidos
2 días usando la aplicación
27 de agosto de 2020

Their pricing is hard to understand. From the app store it looks like it is $19 for more than 50 orders a month. It actually starts at $19 for 50 orders and goes up from there. At 100 orders a month it is $50. When I was installing I tried to contact their customer support several times, and it took 2 days to get an email back. Having compared several apps now, this app does not seem worth the money especially considering you cannot get a hold of customer support easily.

Java Planet Coffee
Estados Unidos
2 días usando la aplicación
Yotpo respondió 6 de diciembre de 2020

Thank you for taking the time to leave this review. We are constantly working on our pricing and package options in an effort to provide the best solution for businesses at each point in their journey. However, we understand that it's not always the right fit for everyone. Our customer support representative has already contacted you to try and find the best fit for you.

Fecha de modificación: 16 de febrero de 2023

A heads up: The pricing listed for this app is very misleading. The price now seems to depend on the number of emails sent. So "$15" monthly turned into $49. ETA: NO where on their pricing did it say "starting at" at the time I installed this app

InJewels Healing Jewelry
Estados Unidos
2 días usando la aplicación
Yotpo respondió 9 de marzo de 2023

Thank you for leaving a review — we apologize for the inconvenience. After looking into your account, we saw that this issue has been resolved. However, if you're still experiencing issues, please reach out to us for assistance.

20 de noviembre de 2018

This app doesn't give you a chance to configure the settings, emails etc. - it just sends emails on its own, with no chance to review/track or anything! I have never seen anything like this.

Cycle of Fashion
Israel
2 días usando la aplicación
2 de febrero de 2017

great idea. horrible service,
if you have tried them out even after you will remove their app from shopify they will send information/emails to your costumers without asking you, - no place on Yotpo to delete account and 7 messages in 4 driftnet channels, -phone, email ,ticket and masanger, are not answered after 48 hours and counting.

unheard of this kind of service - better of with a less smarter system but normal service.

We have filed a compliant with shopify as well.

Design Alley
Estados Unidos
2 días usando la aplicación