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Review app works fine and looks great. Support and customer service is very helpful and solves issues quickly.
Thank you so much for your feedback, we're happy to hear our customer support team was able to help quickly & efficiently.
I wish there was more customization ability for some things (like coupons) but when the app is working, is works great. Customer service is really good as well. I had a problem with coupons and incentive emails and the customer service rep helped me solve it relatively quickly.
Joian was a great help with helping me export my reviews. Although I am leaving Yotpo because it isn't as effective as other apps, the customer service is wonderful. Thanks Joian Z
Thank you for writing a review — we value your feedback.
New review:
After my previous review, I chatted with Yotpo. The features we would need as a small business are not there, however it's still a great service to get reviews and showcase them on the site. We use their review system to capture bunch of reviews from customers and the automation is seamless. Additionally, their reviews show up on google which helps cater to awareness.
Once our business does grow to be a medium, large, or enterprise I will definitely switch over to their annual plan.
Old review:
While this is an amazing app and convenient way to do reviews. Yotpo caters mostly to their annual customer and most of the important features are on the annual plan. Unfortunately, there is no way to get up to the annual plan until your store has above 250 orders a month....
Hi there! Thank you so much for taking the time to leave a review. Our team highly values (and appreciates) your feedback; please know it is a massive part of how we evolve and continue to improve our product and services. I absolutely hear and sympathize with your frustration about not being able to have access to some of those features.
I spoke with our team members you worked with and the reason that they weren't able to offer this plan to Girl with Curves was because - with under 250 orders, it becomes extremely difficult for our customers to see the value of that plan and its features- therefore, making it a poor (and costly) experience for the customer and often having a poor impact on our relationship with them. I know you've heard it from our team before, but please know it's an informed policy based on much feedback and a trend of missed opportunities we've seen.
Our goal isn't to oversell upfront, but rather to meet our customers where they are & to grow with them, no matter the stage or scale they're at. If there's anything further that we can do, please feel free to reach back out to Alana or our support team.
Eunice and Ed have been great when helping me, hoping this all comes to life once my emails go out! Product sounds awesome, fingers crossed!
I was referred to this app by winningwithshopify.com, we are early doors so not quite 5 stars but Djan at Yotpo has made a great first impression with the help and tech support. Gave our site a quick tweak to get it spot on.
Good review software. Could use some bug fixes on the backend but works well.
5 stars to Allen customer service rep for helping me out. I would give the app 5 stars if I had the paid version and it was as good or better than the free one.
Good app would be five stars ( and a great app) but customers keep saying they try and leave a review through the email and it doesn't work and that they have to go back to the site and leave it there, I am sure I would have more reviews if this was fixed
Liked the app. Customer support is out of standard. Design was sleek. Just was too expensive compared to others.
Thanks so much for taking the time to leave us a review, Korean Snack Box!! Glad you are enjoying Yotpo :)