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The customer support of the app is amazing, Hermes really helped me with the technical problems I had.
The pricing is not transparent from the beginning. I've had the app installed for a couple of years. In that time frame, we've upgraded our plan a couple times from the free plan. We got to the point where I wanted to use their unique coupon code generator. The app says "click here to upgrade". I click there. I upgrade. It still says I need to upgrade. Contacted them. Come to find out that what it told me to upgrade to, does not actually include the feature I was trying to get. Weird then why would it have me "click to upgrade". After much probing and no straight forward answers, they finally proceed to tell me there is a minimum of $8,000 investment annually for the plan that includes a unique coupon generator (it does also include other features in said plan). I am now looking for a better and more affordable alternative for my small business.
We greatly appreciate your time in leaving your review. Please accept our sincerest apologies for any inconvenience you have experienced. Our customer support has tried reaching out to you, but unfortunately, we did not hear back from you. Please feel free to reach out to us at any time either by replying to our emails or by opening a new support ticket.
Really annoying how I can't find installation instructions anywhere
Daniel was super super fast!
He have done the work we asked for in a matter of minutes :) Perfect!
Thank you for sharing your thoughts with us!
I was having trouble installing the app on my Shopify store, so I contacted support via the instant messaging app. They responded immediately and were able to help me with a couple of tasks. I also love the new review widget.
Nick S and Rilu helped me out twice today and manually transferred reviews from our old site to the new one. Looking forward to working with you guys!
I use this app to help me gain reviews from my customers. I really like how I can comment back on all the reviews so that I can engage with my customers on a personal level!
Thank you for leaving a review, happy to hear you're enjoying Yotpo!
Had a problem that reviews were not showing on the site, turns out we had a duplicated account, contacted support chat and they fixed the issue with no fuss and amalgamated both accounts. Support is excellent
Simoun was helpful in providing support and edits to my star rating widget. It was a quick resolution and we're very pleased.
Amazing support from Orly. She went over and beyond into helping me resolve all my questions. Thank you for all your help.