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This app is very good and the support does get to your requests.
The reason I am giving 3 stars is because I had them change something and they changed other things I did NOT request them to.
Also the request I made should be an option (or at least have a help for it so you know to request it) the option is having the email review request being sent X days after FULLFILLMENT and not from ORDER DATE.
Had some issues getting code properly installed on Empire theme, so contacted support for help. Only had to wait a few minutes and they took care of everything! Thanks to Sheen for the fantastic service. :)
DO NOT USE THIS APP ON ENTERPRISE. It is a complete heist. The team is incompetent. It's been three months and loyalty and reviews are not live. Their reviews system is literally the worst on the market. They haven't updated it since 2015. Please, DO NOT WASTE YOUR MONEY. Use Junip for reviews. It's a fraction of the price and ACTUALLY works.
Hey, Jaillene from the Reviews team here 👋
We're sorry to hear that you're facing setup issues. We're continuously working to update our products as well as our pricing and packaging options, and our support team is always available to offer any assistance.
Great customer service and super easy to integrate with my Shopify store! Highly recommend Yotpo for any e-commerce website.
We appreciate your feedback, thank you!
Very helpful customer support, hands on and super responsive! Helped to install our reviews widget within minutes :)
Lemuel C was very helpful sorting out my issue from back end, very patient and will definitely up grade my plan in future. Thank you
Great service, easy to use. I'm benefiting a lot even with the free version!
My only complaint is that the better features are really expensive- there really isn't a middle ground on the price point. However, I am sure people can get a lot of value from it and generate a lot of new business. The customer support helped me solve my issue, but it would also be nice if they had phone support.
We've switched from the Shopify Reviews App to Yotpo and the reviews are just pouring in! We haven't even upgraded to the premium yet and already we are satisfied with what this app has to offer for free accounts. Absolutely love it!
Really enjoying this app, we have already received so many amazing reviews from our customers and I am able to use them for marketing purposes! Customer service is amazing too, I was helped by Kenneth John and he resolved my issue in a very timely manner, thanks Yotpo!!
Just upgraded to Yotpo Growth account, and needed some help immediately. live chat was super reactive! Leizel was very very helpful! Although the pricing is a little expensive, I do hope getting more reviews will help to increase my conversion rate soon!