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Excellent and professional support, quick and efficient.
Problem resolved in minutes, brilliant app.
Thank you
Thank you for sharing your thoughts with us!
UPDATE:
Issues have been resolved and we're back on track. Yotpo stepped up to help out with all of our issues around social sharing. If we could change two things:
1. Don't auto opt-in new partner sites into Optimal Smart Share. If you do, don't hide it behind the Campaign setup so that new users are immediately clear on what functionality has been turned on.
2. Better differentiate Customize from Campaign. Overlapping functions like Testimonials and Mail seem to us like they should be combined. Design opportunity for sure.
I am NOT technical! I just downloaded this app yesterday and got my first review. My customer couldn't type what he wanted cuz there was some technical glitch. I chatted w/ Mary Ann, whom by the way is not a robot, and she did a test and saw everything was ok on my end. She got my full review up on my site. Not being technical, I asked her the most basic questions how to use the app and she sent me detailed step by step instructions with pictures on the app. I really appreciated the fast response on the chat on a Sunday morning and I feel assured that now all my reviews that come in will be all set!!! This is the app for non techies!!!! Thanks Mary Ann and Yotpo for making an ap for all us new Shopify-ers who is just starting up!
Thank you for taking the time to share your feedback, it means a lot. We're happy to hear you had such a positive experience with our customer service and that Mary Ann was able to get you up and running. Please do not hesitate to reach out to us again if you have any questions.
Love it. Looks good, helps sales.
Great app for reviews and have received great support from Ronel R Thank you for all of your support Ronel i appreciate it
The product is fine, but the business model is really annoying.
They will nickel and dime you everywhere. Pretty much anything you want to do is going to cost you a lot more than it should.
Standard implementation is fine but expect to offer up your first born child if you want to do anything more, like connect other apps.
Thanks so much for your taking the time to leave a review. We are so sorry to hear you had a negative experience.
We are constantly iterating our pricing/package options in an effort to provide the best solution for businesses at each point in their journey; however, we understand that it doesn't work for everyone! In the meantime, you can check out our updated plans on our website and in your Yotpo admin.
If you'd like to get in touch, we'd be happy to assist you further. Thanks again for your feedback!
My first time chatting with them. They answered all my questions. Just getting started. I signed up today. Programs work well.
2 Weeks in, I gave them another call. I spoke with Lemuel today for almost 2 hours. Wonderful support. He answered all of my questions. He looked at my screenshots and filled in the blanks where I needed help. He was kind and patient and went above and beyond to help me and my small business. It took a lot of stress off me today. The software is pretty easy to use. I DON'T get frustrated as I have with other programs. Very grateful!
Thank you for writing a review — we value your feedback.
Good App, Great customer support! Was having a hard time installing the Review Carousel on my Home Page and used chat support feature to be connected to Djan. They answered all of my questions and got me set up. Now going forward I know what I need to do should I want to make any updates. Very happy!
Awesome app and excellent customer support!
Loving YOTPO so far! The support team is really wonderful to work with. Always available and ready to answer questions. The review widgets are great and I love that you can customize the colors.