Reseñas (7.066)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 91% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
6 de noviembre de 2022

Kenneth John was quick, patient and very helpful with my queries. He also answered all the questions I had, I really appreciate it!

Roseline Beauty
Australia
Alrededor de 4 horas usando la aplicación
28 de abril de 2023

Simoun Francis S was incredibly helpful and patient. He helped me get the review section onto my store when I couldn't figure it out. Great customer service and again I'm grateful for Simoun Francis S!

Cactus Lane
Estados Unidos
Alrededor de 4 horas usando la aplicación
19 de noviembre de 2022

This is one of the worst SaaS platforms I have ever used. Full of bugs. Doesn't connect properly and support isn't that helpful either.

Sizzle & Boo
Reino Unido
5 días usando la aplicación
Yotpo respondió 9 de marzo de 2023

Thank you for sharing your thoughts with us — we're sorry to learn that you were experiencing issues on your end. According to our records, our team has been in touch to help rectify the issue. If you have any questions or concerns, please don't hesitate to reach out.

4 de noviembre de 2021

Elite customer service from Eduardo! Tackled my issue head-on without any reserves. Thanks again mate!

Caffè Umbria Canada
Canadá
Alrededor de 4 horas usando la aplicación
26 de julio de 2020

This app is violating the GDPR. Very sneaky. I installed it and was welcomed by a pop up saying "thank you for installing, we now have access to your customer base and we have the liberty to email them". I had contacted Shopify support and their support thrice and they still have not undone this.

Tia-Nova
Rumanía
4 días usando la aplicación
Yotpo respondió 25 de agosto de 2020

Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us. We do want to clarify that Yotpo is committed to the GDPR and our platform is fully aligned with the global privacy laws. Please see our privacy guide for more information - https://www.yotpo.com/yotpo-privacy-guide/

During installation we allow our customers to send up to 200+ extra review requests to past customers, in addition to their automatic review requests which will be sent to future shoppers. Note that the emails that are sent are from your behalf and based on your customers' consent to receive emails from you.

Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.

4 de enero de 2023

Service team at Yotpo is super helpful! Love the product. Has really helped us understand our customers and share their stories.

Reformer Loops
Estados Unidos
Alrededor de 4 horas usando la aplicación
Yotpo respondió 18 de enero de 2023

Thanks for your feedback, we really appreciate it.

14 de marzo de 2021

Eleen was extremely helpful when helping me export all of my reviews! Thank you so much! My favorite review app!

Quartz Of Love
Estados Unidos
Alrededor de 4 horas usando la aplicación
2 de febrero de 2022

Kenneth was super helpful, resolved all the issues in a heart bit. Very appreciated. Super helpful customer service every time.

CHOPSTICK STYLER UK
Reino Unido
Alrededor de 4 horas usando la aplicación
7 de enero de 2023

Yotpo customer experience is wonderful! I got all the help I needed and was detailed in response. The app is comprehensive and easy to use. Would highly recommend people to try it out.

lilopa
Malasia
Alrededor de 4 horas usando la aplicación
Yotpo respondió 18 de enero de 2023

Thank you for sharing your thoughts with us!

23 de julio de 2016

Literally the only app that doesn't disclose pricing. Support takes about a month to respond as well.

Glacier Nutrition
Estados Unidos
4 días usando la aplicación