Reseñas (7.097)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 92% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
19 de agosto de 2022

Can't get anyone from customer support to respond even once - paid for the higher plan too and hoped the app would be good but feeling very let down

Sexy Emporium
Reino Unido
3 días usando la aplicación
Yotpo respondió 4 de septiembre de 2022

Hey, Jailene from the Reviews team here 👋

Thank you so much for your feedback, and our apologies for any inconvenience you may have experienced. We were unable to reach you via email, but when you reached out to our support team on August 22nd, you chatted with our team about costs as well as the features within your plan and settled on a solution. If there's anything else that we can do to help, please reach out to us at any time.

7 de mayo de 2019

App is working well (3 days in) support team were EXCELLENT which is not always true of shopify apps...

Geeky Graphghans
Reino Unido
3 días usando la aplicación
Yotpo respondió 12 de mayo de 2019

Hey Geeky Graphghans! Thanks for the great review!!

11 de enero de 2022

Just integrated on growth plan as of today. Support was quick to respond and assist with integrations.

RTA Direct
Estados Unidos
Alrededor de 3 horas usando la aplicación
20 de octubre de 2023

Doner P. was very helpful making me understand how to best use YotPo

Brisco Coffee
Reino Unido
Alrededor de 2 horas usando la aplicación
Yotpo respondió 28 de noviembre de 2023

We appreciate your feedback, thank you!

24 de agosto de 2017

Awesome app. I will upgrade to premium soon.

Multi Niche C
Estados Unidos
3 días usando la aplicación
17 de noviembre de 2023

Very bad! The website says you can edit simple things within your brand kit and it will display those changes across email and on-site widgets. Until you try and then they say you need to upgrade to the most expensive plan to make the changes because those aren't included despite what the clear verbiage says. They do not want to help you, just upsell you.

Brightest Home
Estados Unidos
3 días usando la aplicación
Yotpo respondió 20 de diciembre de 2023

Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.

22 de septiembre de 2016

Once you install the app, it pulls your orders and emails are sent out. This is a problem as Yotpo does not check for marketing options. This information would have been good to know before I installed the app to see how it would look on my site, and then uninstalled it when I realized its appearance would need to be adjusted to match my website design. In less than fifteen minutes, the damage was done and my entire customer database was sent emails by Yotpo. Customers are *still* receiving emails and I've emailed Yotpo telling them to immediately stop sending. No response. My request to cancel my account was received with a canned 'please let us know your feedback' reply.

I would not recommend using this service until Yotpo:
* check that only customers who are okay with marketing receive the email
* ask the Shopify owner if it is okay to send emails to past customers, or at least revisit its workflow and make improvements

Filigree Fragrance
Estados Unidos
3 días usando la aplicación
6 de octubre de 2021

Eunice was soo helpful! She answered all my questions!! Very knowledgeable and pleasant! :))))))) Shantee

FlyChicFashions
Estados Unidos
Alrededor de 2 horas usando la aplicación
4 de marzo de 2021

Beware of the info on the site. It lists wishlists as one of the checked items on the growth plan, but NOPE. Even though it is checked, it is not included. I will stick with the free version until I find a different provider. Mostly just upset about the amount of time wasted.

Goldie Olding Fabrics
Estados Unidos
3 días usando la aplicación
4 de julio de 2020

Good customer service support. Just downloaded and had someone respond to my CSS issue instantly. Have yet to use it outside of that

AZTech Supplements
Nueva Zelanda
3 días usando la aplicación